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Razer Phone Support

What are the tech specs of the Razer Phone?
At a glance 120 Hz UltraMotion™ screen
Featuring Dolby ATMOS and THX certified audio
Qualcomm Snapdragon 835 with 8GB RAM
12MP dual cameras for complete versatility
4,000 mAh battery for all-day power
Processor Qualcomm® Snapdragon™ 835 Mobile Platform
System Memory 8GB dual channel (LPDDR4, 1866 MHz)
Storage Internal: 64GB UFS
External: microSD (class 10, 2TB max.)
Display 5.7-inch IGZO LCD 1440 x 2560
120 Hz, Wide Color Gamut (WCG)
Corning Gorilla Glass 3
Rear Cameras 12MP AF f1.75 Wide
13MP AF f2.6 Zoom
Dual PDAF
Dual tone, dual LED flash
Front Camera 8MP FF f2.0
Sound Stereo Front-facing speakers
Dual Amplifiers
Audio Adapter with THX certified DAC
Power 4000 mAh lithium-ion battery
Qualcomm® Quick Charge™ 4+
Wireless 802.11 a/b/g/n/ac
Bluetooth® 4.2
NFC
Bands GSM: Quad-band GSM UMTS: B1/2/3/4/5/8
LTE: B1/2/3/4/5/7/8/12/17/19/20/25/26/28/29/30/66
TDD LTE: B38/39/40/41 TD-SCDMA: B34/39
Size 158.5 x 77.7 x 8 mm
6.24 x 3.06 x 0.31 in
197 g
How do I adjust the refresh rate to 120hz on my Razer Phone? 

To unlock all the stunning benefits of the Razer Phone’s 120 Hz UltraMotion™ screen, be sure your refresh rate is set to 120hz.

To adjust your refresh rate, go to the Phone’s “Settings”, navigate down to “Display”, select “Refresh Rate” and choose the “120Hz” option.

Please note, some older games may have issues playing on the 120hz settings.  For games such as Jetpack and Sonic 2 you can select the games within Razer Game Booster and set the default rate to 60Hz for those specific games.  Once that is selected within Game Booster those games will automatically default to 60Hz without affecting the refresh rate on other applications.   Higher refresh rates may also have some minor effects on battery life.

When will the Razer Phone be available in other countries?

Thanks for your interest in the Razer Phone! We're always looking to get the best products into your hands, and our team is working hard to make the Razer Phone available to more of our fans. Stay tuned to www.razerzone.com and our social channels(Facebook, Twitter, Instagram, Razer Insider, YouTube) for upcoming announcements about the Razer Phone.

Does the Razer Phone support Traditional and Simplified Mandarin Chinese character inputs?

Yes, this is supported on the Razer Phone, just download the desired input application from the Google Play Store.

Install the preferred input method from the list below. Once installed, please open the application and follow the on-screen prompts:

To switch between the different keyboards you have available on your Razer Phone, please follow the steps below:

  1. Go to Settings > Languages and input and tap "Virtual Keyboard"
  2. Tap Manage Keyboards
  3. Enable the keyboards you installed
  4. You may be prompted to enable permissions
  5. To switch keyboards when entering text, click the keyboard icon in the very bottom right of the screen
  6. Choose the desired keyboard
What type and size of camera does the Razer Phone have?

The Razer Phone has a powerful, dual-camera system that consists of both a 12MP wide-angle and 13MP telephoto module for excellent photos wherever you go.

How much does the Razer Phone weigh?

The Razer Phone weighs 197g.

What is the size of the Razer Phone?

The Razer Phone has a dimension of 158.5mm/6.24" x 77.7mm/3.06" x 8mm/0.31".

What mobile networks will the Razer Phone work with?

The Razer phone will work with GSM networks, like AT&T, T-Mobile, and their subsidiaries. It will NOT work on CDMA networks like Verizon and Sprint.

Does the Razer Phone have a headphone jack?

The Razer Phone includes a THX certified headphone adapter in the box that has its own 24 bit DAC for the best experience when using your old headphones. You can also plug new USB C headphones right into the phone (like our Hammerhead USB-C).

What is the battery life of the Razer Phone?

The Razer Phone is forged with a huge 4,000mAh battery that will last you all day.

How much storage does the Razer Phone have?

The Razer Phone has an internal storage of 64GB UFS that can be expanded up to 2TB using the microSD (class 10) slot.

Does the Razer Phone support Bluetooth®?

Yes! The Razer Phone does support Bluetooth® 4.2.

Does the Razer Phone support Miracast and other wireless display / screen mirroring options?

The Razer Phone will support Chromecast and allow you to share/mirror the content on your Razer Phone with your TV. Please visit https://store.google.com/product/chromecast_2015_learn to learn more about Chromecast, its requirements and how to set it up.

Presently, the Miracast standard is not supported on the Razer Phone.

How do I restore the Razer Phone back to the stock, original, out-of-box OS or image?

There are two(2) ways to get back to stock. If you haven't installed custom, 3rd-party software onto the device, you can simply factory reset the device by going into the Settings menu, selecting Back Up and Reset, then following the instructions to Factory Reset the device. If you have installed custom software onto Razer Phone, then the process will involve more steps that will require flashing firmware that will be available.

It is suggested that you do NOT flash to custom software as this would void your warranty.

How is the Razer Phone different from an iPhone or Android phone?

The Razer Phone is an Android device running version Nougat 7.1.1. However, our team of engineers have taken the experience to the next level by including hardware and software features you've never experienced like our 120Hz display featuring "UltraMotion™ technology."

What version of Android is currently on the device and what about Android updates?
The Razer Phone will launch with Android Nougat 7.1.1, but we will update to the latest security updates including a fix for KRACK. We plan on going to release an update to Android Oreo 8 in Q1/2018.
I do not see any notifications/badges of unread messages on the Razer Phone.
This is expected behavior when using the stock version of Android Nougat 7.0. Android Oreo is expected to be released in Q1 2018 and will address this. In the meantime, 3rd-party apps such as "TeslaUnread" are available that enable similar features.
How do I back up the data on the Razer Phone?

With the Razer Phone having an Android OS, it's easy to back up your data. If you're concerned about photos you've taken, back them up with Google Photos which will save all your photos in the cloud. Your contacts and apps will be stored in Google's cloud. Any other files will require you to connect to the Razer Phone to your computer and transferring files over to a safe location.

Can I still recover my data when the Razer Phone is lost or dead?

In the unfortunate event that this happens, you may not be able to recover everything on your Razer Phone. If you've backed up your data on your Google account, you may be able to find your contacts, photos, and videos online.

What is the difference between the Android Operating System and the OS on the Razer Phone?

The Razer Phone was made as close to stock Android as possible. Our engineers have added some neat features like a license to Nova Launcher, the best Android launcher on the market, and added some performance enhancements so that you can play your favorite games longer.

If I enable Root Access on the Razer Phone, will it void the warranty?

Modifying your Razer Phone by unlocking the bootloader, or rooting your device will void your warranty.

What is the warranty on the Razer Phone?

The Razer Phone will have a one(1)-year Warranty. Please visit the Razer Warranty Policy page for more details about Razer Warranty.

Do you offer extended warranties on the Razer Phone?

The Razer Phone comes with a one(1)-year limited warranty. Extended warranty is not available for the Razer Phone.

Is there a wireless charging option for the Razer Phone?

No, the Razer Phone does not have a wireless charging option.

How can I extend the battery life on the Razer Phone?

If you want to extend the battery life of your Razer Phone, you can enable the Power savings option from the App Tuner settings to get even longer usage.

Is it possible to upgrade the storage of the Razer Phone?

Yes, you can extend the storage up to 2TB using the microSD (class 10) slot.

What are the expansion slots available for the Razer Phone?

The Razer Phone features an expandable storage slot that supports SD cards of up to 2TB in size.

Is it possible to customize the theme of the Razer Phone?

Yes, you can customize the theme of the Razer Phone by opening the "Theme Store app," downloading a theme you like, and applying that theme to the phone.

Is the Razer Nabu App compatible with the Razer Phone?

The Razer Phone runs on Android OS and will be compatible with all Android apps on the appstore which the Razer Nabu App is located.

Does the Razer Phone have Chroma lighting?

No, the Razer Phone doesn't have Chroma lighting because we've focused on performance and battery life, which would be impacted if we had added that feature.

Is it possible to sync the Razer Phone with the Razer Blade?

The Razer Phone will run on Android OS and will be able to sync with any 3rd-party application that is supported by Android such as Google+, Gmail, Yahoo, etc.

Can I install 3rd-party applications on the Razer Phone?

Yes, you can install 3rd-party applications (at your own risk) by enabling the "Install applications from unknown sources" option within the Developer Options.

What is the screen of the Razer Phone made of? is it scratch-proof or shock-proof?

The screen is made of durable Gorilla Glass 3. Though it is strong and scratch resistant, but not shock proof. If you're worried about cracking it, we suggest you purchase a tempered glass screen protector.

What colors is the Razer phone available in?

The Razer Phone is only available in two(2) colors: black with a chrome logo, and a special edition that comes with a green logo that is only available at specific community events.

Can I charge the Razer Phone with the Razer Power Bank?

The Razer Power Bank can charge Razer Phone quickly, so you'll never be out of juice.

Will the Razer Phone have Biometrics security feature?

The Razer Phone features a fingerprint sensor built into the power button. It's very safe and secure.

Will the Razer Phone have facial recognition feature?

No, the Razer Phone does not feature facial recognition.

Will the Razer phone have multi-touch functionality?

The Razer Phone does support multi-touch functionality.

Will the Razer phone have USB mini ports or USB type - C for charging?

The Razer Phone supports USB Type-C for charging. Plug it in to our Charging brick to get topped off quickly.

Are there any memory or color options for the Razer Phone?

The Razer Phone only comes in the black color and with 64GB of internal storage.

How thin is the Razer Phone?

The Razer Phone is 8mm thin, and feels great in your hands.

Is there a built-in "intelligent assistant" for the Razer Phone?

Yes! The Razer Phone supports Google Assistant that can help you with nearly any task.

Is the Razer phone capable of virtual reality?

The Razer Phone does not support certain types of VR like Daydream, but can support Google Cardboard.

Does the Razer phone have gesture recognition?

By default, the Razer Phone uses Nova Launcher that supports specific gestures.

What is the expected battery life of the Razer Phone?

With a huge 4,000mAh battery, the Razer Phone will last you all day.

Can the Razer phone be charged wirelessly?

No, the Razer Phone does not have a wireless charging support.

What type of charging connector does the Razer phone use?

The Razer Phone uses a USB Type-C connector for charging.

Is it possible to sync the Razer Phone with my Razer Nabu Watch?

Yes, you can sync the Razer Phone with the Razer Nabu Watch via the Razer Nabu app that you can download through the Google Play Store.

Does the Razer Phone support FaceTime?

The Razer Phone does not support FaceTime, but there are many Android messaging and video chat apps that are available on Google Play Store.

Is the Razer Phone unlocked?

Yes, Razer Phone does come unlocked and can be used on any GSM carrier.

How do I transfer the data/files from my previous phone to the Razer Phone?

If you're coming from another Android device, it is quite easy to transfer your data over to you Razer Phone. Follow the instructions when you first boot up your Razer Phone, and it will tell you how to move from your old phone to setting up your new one.

Can I transfer data/files from the iPhone to the Razer Phone?

If you're coming from an iOS device, follow the steps supplied on this page.

Where can I find the serial number of the Razer Phone?

You can find the Serial Number of your Razer Phone by going into Settings > About Phone > Status.

What is the sound system used in the Razer Phone?

The Razer Phone features the Dolby Atmos which is certified by THX for a cinematic audio experience in your mobile phone.

What is an IMEI number and how do I find it?

IMEI or International Mobile Equipment Identity number, is a unique number to identify 3GPP and iDEN mobile phones. You can find the IMEI number of the Razer Phone in the following locations. On a sticker underneath the box your phone came in. By entering "*#06#" on you Razer Phone's dial pad. By removing the SIM tray and viewing the IMEI number on the bottom of the SIM Tray.

Where can I find the open source code?

Please use the links below to download and view the code. 

MR1  Build 853
  Build 851
Production

Build 822

  Build 813