Razer Sphex V2 | Razer Support
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Razer Sphex V2 Support

  How  does the surface of the Razer Sphex compare to the Razer eXactMat X Speed?
  Just like the eXactMat Speed & Control, the Sphex surface has been tested and optimized for high DPI and high acceleration gaming use. It is comparable to the eXactMat Speed performance wise.
  Is the Razer Sphex flexible enough to roll up for storage?
  The Razer Sphex should not be rolled up for storage and should be kept as flat as possible. This is to preserve the quality of the gaming-grade surface texture and ensure that the bottom surface retains its adhesive qualities.
  Is the surface of the Razer Sphex smoother than the Razer ExactMat  X Speed?
  In terms of surface-roughness it is neither as smooth as the eXactMat Speed nor as rough as the eXactMat Control. The surface texture is clearly visible but does not have the graininess of the eXactMat Control.  On a scale of 1 to 10, with the eXactMat Speed rated at 1 and the eXactMat Control rated at 10 in terms of surface roughness, the Razer Sphex is rated at 3.
  How can I contact Razer?
  If you were unable to find the answer to your question(s) in our FAQ, please don’t hesitate to contact us here or call 1-888-697-2037.
  I have a coupon/promotional/gift voucher code for the RazerStore. Where can I enter the code so I can use it to purchase products?
  From your shopping cart page on the Razer Store, please check the box labeled “Enter Promo Code.” Enter the code into the box and click “Apply Code.” The total price after should reflect the discount.
  I recently placed an order on the Razer Store and it still shows my order is "In Process".  When will my order ship?
  We are sorry if there are any delays in processing your order. The product may be out of stock or the order may be under protection/fraud review. Please don’t hesitate to check your order status at the RazerStore page by entering your information at the Order Status page.
  I think my Razer product is defective and would like an RMA/exchange.
  If you were unable to troubleshoot and resolve any issues you are having with the knowledgebase (FAQ) and you feel your product is still defective, please don’t hesitate to contact us here or call 1-888-697-2037.
  I would like information on future Razer products.
  Unfortunately, customer support has no information on future product or driver releases. For any information regarding future products please visit our website or our social media outlets.
  What are some examples of a “Proof of Purchase” to provide when initiating an RMA?
  A valid proof of purchase is defined as a dated sales receipt from an authorized Razer Reseller. The receipt must show the product description and price. Invoice slips and e-mail order confirmations can be considered on a case-by-case basis.
  Why does Razer require a proof of purchase?
  Razer must verify that the product is within the specified warranty period and that it was purchased from an authorized reseller. Products purchased from unauthorized dealers are often used, counterfeit, re-boxed, defective or gray market goods. These units may also not be designed and packaged to work in your country and may not meet all legal and safety requirements.  Razer will not be able to honor a warranty on products purchased from an unauthorized dealer or that are out of the warranty period.  If you purchased product from an unauthorized reseller, all support and warranty issues should be directed to that reseller.