Razer Naga Epic Support
|Since updating to Windows 10 Razer Synapse does not detect my device and show the correct product configurator|
|If you encounter this, please perform Synapse update through Settings >> Check for Updates. If the updates not able to run or Synapse not able to load, please uninstall Synapse and download the latest Synapse Framework from Razer support site.|
|Can I use the Naga Epic with no battery installed?|
|The Naga Epic can be used without the battery installed if connected via USB. Please ensure that the switch on the bottom of the mouse is in the "Off" position or the mouse will not function. (The "Off" position is also labelled as the "wired/charging" position on some Razer Naga Epic devices.)|
|How do I get the best life and performance from my Razer Naga Epic battery?|
|Here are some tips to get the best performance from your battery.
- For optimal charging, the Razer Naga Epic should be set to the "off" position while in charging mode.
- Fully depleted batteries may not charge when the mouse is left in the "on" position.
- The Razer Naga Epic uses a high performance Lithium Ion battery. Unlike NiCad batteries, Lithium Ion batteries will not develop any type of memory and there is no need to routinely fully discharge your battery. In fact fully discharging a Lithium Ion battery can result in damage to the battery. If you are not planning on using your battery for an extended period of time it is best to store your battery just below a fully completed charge. It is not recommended to store your battery in a fully depleted state.
- To prevent a slow discharge of your battery it is best to always turn your Naga Epic to the "off" position when not in use.
- Avoid storing your battery in excessive heat. Lithium Ion batteries prefer cooler temperatures.
|How do I keep my mouse charging once my computer goes into sleep/standby mode?|
|Whether your USB port remains powered on during sleep mode is a feature of your individual computer and certain computers will behave differently than others. Some may not support the ability to do this. Here are a few suggestions that may be able to assist you in having your USB port remain powered in standby mode.
First, check if your Mouse is allowed to wake up your computer from sleep or standby mode. From your Control Panel, select Mouse. Click the Hardware tab, followed by Properties. Select the Power Management Tab. Here, ensure that the second option, "Allow this device to wake the computer" is checked. This will allow your Razer Mamba to charge while in sleep/standby mode.
If it is checked and your Razer Mamba does not charge, you may want to adjust the settings in your BIOS. To do this, please restart your computer and enter BIOS mode. Once you are in BIOS, check if you have a setting for USB power. Ensure that it is set to Enabled. Save your settings and exit BIOS. Your Razer Mamba should now be charging while in sleep/standby mode. Please note, certain motherboards and BIOS types may not support power to be supplied to the USB slots when the computer is in sleep or standby mode.
|My Naga Epic is dead, it will not power up in wired or wireless mode. How can I fix this?|
|First please make sure the switch on the bottom of the moue is in the "off" position. Then let the battery charge in the wired mode for around 30 minutes. Then try unplugging and re-plugging the Naga Epic. (Please note that some production runs of the Naga Epic label the "off" position as the "wired/charging" position)|
|My Naga Epic was working fine. However, I returned the next day to find my Naga Epic does not turn on. How can I fix this?|
|This may be because your mouse was left "on" causing the battery to fully discharge. Insure the switch on the bottom of the mouse is in the "off" mode, let the battery charge in this mode and then try the Naga Epic again. When plugging your Naga Epic back into the USB or charging dock, always be sure to switch the unit to the "off" position. (Please note that some production runs of the Naga Epic label the "off" position as the "wired/charging" position)|
|My Razer Naga Epic has an "on/off" switch and not a " wireless" / "wired/charging" switch that I see in the manual and on other Naga Epics. How can I fix this?|
|Some production runs of the Naga Epic switch are labeled as "on/off". Internally the units are the same only the labeling of the switch is different. "On" is the same as "wireless" on your unit. "Off" is the same as "wired/charging".|
|Are Razer products available in PS/2 versions? Can I use the products with a USB to PS2 adapter?|
|Razer products are only available and supported in USB mode only. There are no plans to release a PS/2 version, and they will not function properly using a USB to PS2 adapter.|
|My Razer mouse is out of warranty and is not working. Is there any way it can be repaired?|
|Razer products are designed to work well beyond when the warranty has expired. However, If you feel your mouse is having issues we first suggest trying the mouse on another computer to insure the issue is with the mouse and not something within the computer system. If you have narrowed the issue to the mouse itself there is not really a cost effective repair center that would be able to assist you. Razer does make available some basic external spare parts at http://www.razerzone.com/store/gaming-accessories , but we are unable to supply any internal parts or repair guides.
You can clean the mouse sensor using a Q-Tip lightly coated with rubbing alcohol and then letting the sensor dry for 5 minutes before attempting to use it. It is rare, but a light shot of air from a can of compressed air can sometime free debris that may be causing an issue.
|How do I clean and maintain my Razer Mouse for optimum performance?|
|Before attempting any type of cleaning on your mouse, please unplug it from your computer.
Clean the mouse sensor:You can clean the sensor using a Q-Tip lightly coated with rubbing alcohol. Let the sensor dry for 5 minutes before attempting to use it.
Clean the body of your mouse:We cannot say with certainty what type of dirt and debris may be on your product, or how certain cleaning products may react with it, but we have had good luck cleaning Razer products using commonly available monitor cleaning wipes. To clean the body of your Razer mouse please take a monitor wipe and use gentle wiping motions. Do not scrub the surface of your Razer mouse.
Protect your mouse feet:To get the ultimate experience in movement and control, we highly recommend a premium mouse surface from Razer. Some other surfaces can cause the mouse feet to wear excessively and rapidly.
|How does Razer measure the polling rate (ultrapolling) and response rates of their keyboards and mice?|
|Razer uses digital scopes and USB analyzers connected directly to the motherboard to obtain real and accurate measurements of polling rates.|
|I cannot get the On The Fly sensitivity function to work on my Razer mouse. How do I set it?|
|If a button has been assigned to "On-The-Fly Sensitivity," pressing and holding the assigned button down while moving the scroll wheel up or down will produce a bar on the lower right hand corner of your screen allowing you to adjust your sensitivity settings.|
|My Razer peripheral will not work properly when used with a KVM switch.|
|We recommend plugging your Razer product directly into your PC. KVM switches are known to cause interruptions in communications between devices and PCs. If your Razer product works when plugged directly into the computer, then it is operating correctly and the issue is most likely due to the KVM switch.|
|What are Master Acceleration and Master Sensitivity Control?|
|Master Acceleration lets you assign the same sensitivity for both the X and Y axis. Master Sensitivity Control allows for fine tuning specific X and Y axis sensitivity.|
|What buttons can I register for Macros on Razer mice?|
|You can set macros to reflect the majority of keyboard keys except the Windows keys and enhanced function keys. Mouse button presses are not programmable to macros.|
|How can I contact Razer?|
|If you were unable to find the answer to your question(s) in our FAQ, please don’t hesitate to contact us here or call 1-888-697-2037.|
|How can I modify or disassemble my Razer product?|
|We cannot help you in modifying or disassembling your Razer product since that will void the manufacturer’s warranty on the unit.|
|How do I request or purchase replacement parts for my Razer product?|
|For a complete list of our current spare parts and accessories please click here. If the item you need isn’t listed, please don’t hesitate to contact our Customer Support team here.|
|I have a coupon/promotional/gift voucher code for the RazerStore. Where can I enter the code so I can use it to purchase products?|
|From your shopping cart page on the Razer Store, please check the box labeled “Enter Promo Code.” Enter the code into the box and click “Apply Code.” The total price after should reflect the discount.|
|I recently placed an order on the Razer Store and it still shows my order is "In Process". When will my order ship?|
|We are sorry if there are any delays in processing your order. The product may be out of stock or the order may be under protection/fraud review. Please don’t hesitate to check your order status at the RazerStore page by entering your information at the Order Status page.|
|I think my Razer product is defective and would like an RMA/exchange.|
|If you were unable to troubleshoot and resolve any issues you are having with the knowledgebase (FAQ) and you feel your product is still defective, please don’t hesitate to contact us here or call 1-888-697-2037.|
|I would like information on future Razer products.|
|Unfortunately, customer support has no information on future product or driver releases. For any information regarding future products please visit our website or our social media outlets.|
|My Razer product does not work at startup after a cold start, what should I do?|
|Make sure that USB ports are not in hibernation mode. Please go to your Windows “Device Manager” and click the + sign next to Universal Serial Bus Controllers. Click on any “Root Hub” and select “Properties.” Click the Power Management tab and ensure that “Allow computer to turn off this device to save power” and proceed to do this under each Root Hub. Also, from the Control Panel and Power Options, select the Hibernation Tab and deselect “Enable hibernate support.”|
|My Razer product does not work correctly with a specific program or game. What should I do?|
|If you are experiencing issues with the Razer device in a particular application, test the device in another application to confirm if the issue is specific to that application. If the Razer device functions properly in another application then the program is likely the cause of the issue. Please feel free to contact customer support at http://www.razersupport.com/contact-us/ to report the issue and see if there are any fixes or workarounds for the issue.|
|One of the features of my Razer Product does not work.|
|If you’re unable to find an FAQ article that helps resolve the issue, please contact our customer support team here. User guides and product manuals are also available on the Support page.|
|What are some examples of a “Proof of Purchase” to provide when initiating an RMA?|
|A valid proof of purchase is defined as a dated sales receipt from an authorized Razer Reseller. The receipt must show the product description and price. Invoice slips and e-mail order confirmations can be considered on a case-by-case basis.|
|Where can I find drivers for my Razer product?|
|Please click here to find all the latest drivers.|
|Why does Razer require a proof of purchase?|
|Razer must verify that the product is within the specified warranty period and that it was purchased from an authorized reseller. Products purchased from unauthorized dealers are often used, counterfeit, re-boxed, defective or gray market goods. These units may also not be designed and packaged to work in your country and may not meet all legal and safety requirements. Razer will not be able to honor a warranty on products purchased from an unauthorized dealer or that are out of the warranty period. If you purchased product from an unauthorized reseller, all support and warranty issues should be directed to that reseller.|