Razer Mamba Tournament Edition | Razer Support
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Razer Mamba Tournament Edition Support

After upgrading to the latest firmware using the software provided by Razer, my Razer device does not show up in Synapse.
If you encountered this, please a) unplug and replug your device or b) restart the system. You will be able to load the Synapse Configurator for the Razer device.
After closing the firmware updater window, sometimes my Razer device stops responding.
If you encountered this, please unplug and replug your device. You may proceed to update the firmware again, however, it is recommended that you log out from Synapse before proceeding with the update.
Chroma SDK supported game does not display lighting effects on my Chroma devices.
To display the Chroma SDK effects on your Chroma devices, please ensure that you have the latest MS Windows hotfix "Update for Universal C Runtime in Windows" installed.
I'm not able to turn on Chroma Apps in Synapse.
To display the Chroma SDK effects on your Chroma devices, please ensure that you have the latest MS Windows hotfix "Update for Universal C Runtime in Windows" installed.
Since updating to Windows 10 Razer Synapse does not detect my device and show the correct product configurator
If you encounter this, please perform Synapse update through Settings > Check for Updates. If the updates not able to run or Synapse not able to load, please uninstall Synapse and download the latest Synapse Framework from Razer support site.
Which Chroma lighting effects are available on the Razer Mamba Tournament Edition?
The Razer Mamba Tournament Edition sports all basic Chroma lighting effects: Spectrum Cycling, Breathing, and Static as well as Reactive and Wave, originally available only on the Razer BlackWidow Chroma.
If I have other Chroma enabled-devices, can I sync the lighting effects with my Razer Mamba Tournament Edition?
Yes you can. All Chroma enabled-devices are equipped with inter-device color synchronization. With just one(1) click of a button via Razer Synapse, your Razer Chroma enabled-devices' lighting effects will by synchronized. Note that the lighting effect you would like to sync has to be supported by both Razer Chroma devices individually.
How many LEDs are there in the Razer Mamba Tournament Edition?
There are seventeen(17) LEDs in the Razer Mamba Tournament Edition. Seven(7) LEDs for each side strips, two(2) LEDs for the scroll wheel, and one(1) LED for the Razer logo.
Can I individually set the color for each LED of the Razer Mamba Tournament Edition?
Yes, the LEDs of the Razer Mamba Tournament Edition can be customized individually via the Advanced Chroma Configurator.
My Razer mouse is out-of-warranty and is not working. Is there any way it can be repaired?

Razer products are designed to work well beyond when the warranty has expired. However, If you feel your mouse is having issues we first suggest trying the mouse on another computer to insure the issue is with the mouse and not something within the computer system. If you have narrowed the issue to the mouse itself there is not really a cost effective repair center that would be able to assist you. Razer does make available some basic external spare parts at http://www.razerzone.com/store/gaming-accessories, but we are unable to supply any internal parts or repair guides.

You can clean the mouse sensor using a Q-Tip lightly coated with rubbing alcohol and then letting the sensor dry for five(5) minutes before attempting to use it. It is rare, but a light shot of air from a can of compressed air can sometime free debris that may be causing an issue.

How do I adjust the DPI setting?
Out-of-the-box, you can make basic changes to the DPI of the Razer Mamba Tournament Edition on-the-fly via the "Sensitivity buttons" located behind the scroll wheel. Once you have installed Razer Synapse, you will have access to more DPI options which you can configure to the Sensitivity buttons or other buttons of the mouse. The Razer Mamba Tournament Edition is able to track 1 DPI increments with a lift-off cut-off distance as precise as 0.1 mm.
I can't set the DPI to 1337 for example using the DPI slider on Razer Synapse.
To adjust the DPI by 1 step increments, please type in your desired DPI into the input box in the Performance window. To adjust the DPI by steps of 50, you can use the DPI slider.
What is On-The-Fly Sensitivity and how do I configure it?
On-The-Fly Sensitivity allows you to set a button of your choice on the Razer Mamba Tournament Edition to enable the feature. If a button has been assigned to "On-The-Fly Sensitivity," pressing and holding the assigned button down while moving the scroll wheel up or down will produce a bar on the lower right hand corner of your screen allowing you to adjust your sensitivity settings by steps of 50 DPI.
Does the Razer Mamba Tournament Edition have Adjustable Click Force Technology?
No, only the Razer Mamba has the Adjustable Click Force Technology at this time.
How can I contact Razer?
If you were unable to find the answer to your question(s) in our FAQ, please don't hesitate to contact us here or call 1-888-697-2037.
How can I modify or disassemble my Razer product?
We cannot help you in modifying or disassembling your Razer product since doing so will void the manufacturer's warranty of the product.
How do I change the language of the Razer Synapse Configurator?
The language selection is based on the driver version installed on the computer. There is no option in the Customizer. To correct this issue, uninstall the software and download the appropriate drivers from here.
I have a coupon / promotional / gift voucher code for the RazerStore. Where can I enter the code so I can use it to purchase products?
From your shopping cart page on the Razer Store, please check the box labeled "Enter Promo Code." Enter the code into the box and click "Apply Code." The total price after should reflect the discount.
I recently placed an order on the Razer Store and it still shows my order to be "In Process". When will my order ship?
We are sorry if there are any delays in processing your order. The product may be out of stock or the order may be under protection/fraud review. Please don't hesitate to check your order status at the RazerStore page by entering your information at the Order Status page.
How do I request or purchase replacement parts for my Razer product?
For a complete list of our current spare parts and accessories please click here. If the item you need isn't listed, please don't hesitate to contact our Customer Support team here.
I think my Razer product is defective and would like an RMA / exchange.
If you were unable to troubleshoot and resolve any issues you are having with the knowledgebase (FAQ) and you feel your product is still defective, please don't hesitate to contact us here or call 1-888-697-2037.
My Razer product does not work at startup after a cold start, what should I do?

Make sure that USB ports are not in hibernation mode. Please go to your Windows "Device Manager" and click the "+" sign next to Universal Serial Bus Controllers. Click on any "Root Hub" and select "Properties." Click the "Power Management" tab and ensure that "Allow computer to turn off this device to save power" and proceed to do this under each Root Hub. Also, from the Control Panel and Power Options, select the Hibernation Tab and deselect "Enable hibernate support."

My Razer product does not work correctly with a specific program or game. What should I do?
If you are experiencing issues with the Razer device in a particular application, test the device in another application to confirm if the issue is specific to that application. If the Razer device functions properly in another application then the program is likely the cause of the issue. Please feel free to contact customer support at http://www.razersupport.com/contact-us/ to report the issue and see if there are any fixes or workarounds for the issue.
One of the features of my Razer Product does not work. What should I do?
If you're unable to find an FAQ article that helps resolve the issue, please contact our Customer Support team here. User guides and product manuals are also available on the Support page.
How can I test my Razer Mouse to be sure that the buttons are assigned and working properly?
Open the Customizer and assign "button 3" to the "number 3" on the keyboard, 4 to 4, etc. Open "Notepad" in Windows and click the corresponding buttons to test if they've been binded correctly. If the bindings are not working with a specific game, please contact the game publisher. If it does not work at all, please contact our Customer Support team.
What is the difference between "driver" and "firmware" updates the Razer Support Site?

Drivers are installed onto your computer and allow your computer to communicate with your Razer product.

Firmware updates are hardware level code to install directly onto the Razer device that can update, fix, or change functionality of the product.

Where can I find drivers for my Razer product?
Please click here to find all the latest drivers.
What are some examples of a "Proof of Purchase" to provide when initiating an RMA?
A valid proof-of-purchase is defined as a dated sales receipt from an authorized Razer Reseller. The receipt must show the a) product description and b) price. Invoice slips and e-mail order confirmations can be considered on a case-by-case basis.
Why does Razer require a proof-of-purchase?
Razer must verify that the product is within the specified warranty period and that it was purchased from an authorized reseller. Products purchased from unauthorized dealers are often used, counterfeit, re-boxed, defective or gray market goods. These units may also not be designed and packaged to work in your country and may not meet all legal and safety requirements. Razer will not be able to honor a warranty on products purchased from an unauthorized dealer or that are out of the warranty period. If you purchased product from an unauthorized reseller, all support and warranty issues should be directed to that reseller.
How do I clean and maintain my Razer Mouse for optimum performance?

Before attempting any type of cleaning on your mouse, please unplug it from your computer.

Clean the mouse sensor:

You can clean the sensor using a Q-Tip lightly coated with rubbing alcohol. Let the sensor dry for five(5) minutes before attempting to use it.

Clean the body of your mouse:

We cannot say with certainty what type of dirt and debris may be on your product, or how certain cleaning products may react with it, but we have had good luck cleaning Razer products using commonly available monitor cleaning wipes. To clean the body of your Razer mouse please take a monitor wipe and use gentle wiping motions. Do not scrub the surface of your Razer mouse.

Protect your mouse feet:

To get the ultimate experience in movement and control, we highly recommend a premium mouse surface from Razer. Some other surfaces can cause the mouse feet to wear excessively and rapidly.

I cannot find my Razer mouse or keyboard in Windows Device Manager under "Mice and other pointing Devices".
Razer mice and keyboards are not typically listed under the "Mice and other pointing Devices" section of the Windows Device Manager. They should be listed under "Human Interface Devices."
My mouse cursor is not moving.
Please try cleaning the sensor lens with a Q-tip and some rubbing alcohol and let it dry for five(5) minutes and try the mouse again. If it still doesn't work, contact us here or call 1-888-697-2037.
I would like information on future Razer products.
Unfortunately, customer support has no information on future product or driver releases. For any information regarding future products please visit our website or our social media outlets.