Razer Lancehead | Razer Support
us

Choose Your Region

Select your country so as to get support for your region.

Razer Lancehead Support

My Chroma SDK supported game does not display lighting effects on my Razer Lancehead. What should I do?

To display the Chroma SDK effects on your Razer Lancehead Tournament Edition as well as your other Razer Chroma-enabled devices, please ensure that you have the latest MS Windows hotfix "Update for Universal C Runtime in Windows" installed.

Also ensure that "Chroma Apps" are enabled within Razer Synapse.

I'm not able to turn on Chroma Apps in Razer Synapse.

To display the Chroma SDK effects on your Razer Lancehead Tournament Edition as well as your other Razer Chroma-enabled devices, please ensure that you have the latest MS Windows hotfix "Update for Universal C Runtime in Windows" installed.

Now you should be able to turn on "Chroma Apps" within the Razer Synapse configurator.

What is Hybrid On-board and Cloud Storage?

A feature of the upcoming Razer Synapse Pro (Beta), Hybrid On-board and Cloud Storage enables you to save your customized profiles not only onto the Cloud, but also directly onto your Razer Lancehead as well, so you can access them easily even on PCs that do not have Razer Synapse Pro installed or don't have access to the Internet.

What is the button on the bottom of my Razer Lancehead for?

This button lets your cycle through up to four on-board profiles stored on your Razer Lancehead via the Hybrid On-board and Cloud Storage feature of the upcoming Razer Synapse Pro (Beta).

Can I individually set the color for each LED on my Razer Lancehead?

Yes, the LEDs of the Razer Lancehead can be customized individually via the "Advanced Chroma Configurator" of Razer Synapse.

What is the maximum polling rate that I can get with the Razer Lancehead?

Wired or wireless, the Razer Lancehead consistently delivered a maximum 1,000 Hz Ultrapolling rate, allowing you to always enjoy peak performance at virtually zero latency.

How do I get my Razer Lancehead to perform at the highest polling rate?

Please make sure your Razer Lancehead is set to 1,000 Hz in the Performance section within Razer Synapse. The Razer Lancehead has been tested in settings with multiple USB 2.0 wireless devices, and performed well without any drop off.

How do I adjust the DPI setting?

Out-of-the-box, you can make basic changes to the DPI of your Razer Lancehead on-the-fly via the DPI buttons located behind the scroll wheel. Once you have installed Razer Synapse or the upcoming Razer Synapse Pro (Beta), you will have access to more DPI options. The Razer Lancehead can track one(1) DPI increments with a lift-off cut-off distance as precise as 0.1 mm.

I can't set the DPI to 1,337 using the DPI slider on Razer Synapse.

To adjust the DPI by one(1) step increments, please type in your desired DPI into the input box in the Performance window. You can adjust the DPI by steps of fifty(50) with the DPI slider.

My Razer Lancehead doesn't work properly when I'm using a USB 3.0 device as well.

When using any USB 2.0 2.4GHz wireless peripheral (such as your Razer Lancehead) with a system that also has a USB 3.0 device such as a remote hard drive or flash drive plugged in, it is very likely that your experience may be compromised due to interference.

This may result in a delayed response, missing mouse commands and even compromise the operating distance between your Razer Lancehead and its dongle.

To help reduce such issues, you want your USB 3.0 and your Razer Lancehead dongle as far from each other as possible, and you want the Razer Lancehead much closer to its dongle. Your Razer Lancehead comes with an adapter that helps you achieve this. Simply plug the micro USB end of the Razer Lancehead cable into the adapter and the other end into your computer. Then plug the dongle into the adapter and place the adapter away from the USB 3.0 device, and closer to your Razer Lancehead.

How do I get the best battery life and performance from my Razer Lancehead?

For optimal charging, your Razer Lancehead should be set to the off position while it's charging. Fully depleted batteries may not charge when your mouse is left in the "on" position. The Razer Lancehead uses a high-performance Lithium Ion battery, which will not develop any type of memory, so there is no need to routinely fully discharge your battery. In fact, fully discharging a Lithium Ion battery can damage it.

If you're not planning on using your battery for an extended period, it is best to store your battery just below a fully completed charge. It is not recommended to store your battery in a fully depleted state. To prevent a slow discharge of your battery, it is best to always turn your Razer Lancehead to the "off" position when not in use. Avoid storing your battery in excessive heat as Lithium Ion batteries are better in cooler temperatures.

How do I keep my Razer Lancehead charging once my computer goes into sleep / standby mode?

Whether your USB port remains powered on during sleep mode, is a feature of your individual computer and certain computers will behave differently than others. Some may not support the ability to do this. Here are a few suggestions that may be able to help you keep your USB port powered even in standby mode. First, check if your Razer Lancehead is allowed to wake your computer from sleep or standby mode. From your Control Panel, select Mouse. Click the Hardware tab, followed by Properties. Select the Power Management tab and ensure that the second option, "Allow this device to wake the computer" is checked. This will allow your Razer Lancehead to charge while your system is in sleep/standby mode.

If it is checked and your Razer Lancehead still does not charge, you may want to adjust your BIOS settings. To do this, please restart your computer and enter BIOS mode. Once you are in BIOS, check if you have a setting for USB power. Ensure that it is set to Enabled, then save your settings and exit BIOS. Your Razer Lancehead should now be charging while in sleep/standby mode. Please note that certain motherboards and BIOS types may not support power to be supplied to USB slots when the system is in sleep or standby mode.

My Razer Lancehead will not power up in wired or wireless mode. What should I do?

First, please make sure the switch on the bottom of the mouse is in the "off" position. Then let the battery charge in the wired mode for about thirty(30) minutes. Then try unplugging and re-plugging your Razer Lancehead.

My Razer Lancehead is out-of-warranty and is not working.

Razer products are designed to work well beyond the warranty's expiration. However, if you feel your Razer Lancehead is having issues, we first suggest trying the Razer Lancehead on another system to ensure that the issue is with the mouse, and not the system. If you have narrowed the issue to your Razer Lancehead, there are some basic external spare parts available at https://razerzone.com/store/gaming-accessories, however, there are no cost-effective repair centers nor are we able to supply any internal parts or repair guides.

You can also clean the mouse sensor using a Q-Tip lightly coated with rubbing alcohol and then let the sensor dry for five(5) minutes before attempting to use it. It is rare, but a light shot from a can of compressed air can sometimes free debris that may be causing an issue.

My Razer Lancehead was working fine. However, I returned the next day to find that it does not turn on.

This may be because your Razer Lancehead was left "on" causing the battery to fully discharge. Make sure the switch on the bottom of the mouse is in the "off" position, let the battery charge in this mode, then try your Razer Lancehead again. When plugging your Razer Lancehead back into the USB, always be sure to switch the unit to the "off" position.

How can I contact Razer?
If you were unable to find the answer to your question(s) in our FAQ, please don't hesitate to contact us here or call 1-888-697-2037.
How can I modify or disassemble my Razer product?
We cannot help you in modifying or disassembling your Razer product since that will void the manufacturer's warranty on the unit.
How do I request or purchase replacement parts for my Razer product?
For a complete list of our current spare parts and accessories, please click here. If the item you need isn't listed, please don't hesitate to contact our Customer Support Team here.
I have a coupon / promotional / gift voucher code for the Razer Store. Where can I enter the code so I can use it to purchase products?
From your shopping cart page on the Razer Store, please check the box labeled "Enter Promo Code." Enter the code into the box and click "Apply Code." The total price after should reflect the discount.
I recently placed an order on the Razer Store and it still shows my order is "In Process." When will my order ship?
We are sorry if there are any delays in processing your order. The product may be out-of-stock or the order may be under protection/fraud review. Please don't hesitate to check your order status at the Razer Store page by entering your information at the Order Status page.
I think my Razer product is defective and would like an RMA/exchange.
If you were unable to troubleshoot and resolve any issues you are having with the knowledgebase (FAQ) and you feel your product is still defective, please don't hesitate to contact us here or call 1-888-697-2037.
I would like information on future Razer products.
Unfortunately, customer support has no information on future product or driver releases. For any information regarding future products, please visit our website or our social media outlets.
One of the features of my Razer Product does not work.
If you're unable to find an FAQ article that helps resolve the issue, please contact our Customer Support Team here. User guides and product manuals are also available on the support page.
What are some examples of a "Proof of Purchase" to provide when initiating an RMA?
A valid proof of purchase is defined as a dated sales receipt from an authorized Razer Reseller. The receipt must show the 1) product description and 2) price. Invoice slips and e-mail order confirmations can be considered on a case-by-case basis.
Why does Razer require a proof of purchase?
Razer must verify that the product is within the specified warranty period and that it was purchased from an authorized reseller. Products purchased from unauthorized dealers are often used, counterfeit, re-boxed, defective or gray market goods. These units may also not be designed and packaged to work in your country and may not meet all legal and safety requirements. Razer will not be able to honor a warranty on products purchased from an unauthorized dealer or that are out of the warranty period. If you purchased product from an unauthorized reseller, all support and warranty issues should be directed to that reseller.