Razer Firefly | Razer Support
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Razer Firefly Support

Since updating to Windows 10 Razer Synapse does not detect my device and show the correct product configurator
If you encounter this, please perform Synapse update through Settings >> Check for Updates. If the updates not able to run or Synapse not able to load, please uninstall Synapse and download the latest Synapse Framework from Razer support site.
Which Chroma lighting effects are available in the Razer Firefly?
The Razer Firefly sports the basic Chroma lighting effects: Spectrum cycling, Breathing, and Static as well as Reactive and Wave, originally available only in the Razer BlackWidow Chroma.
If I have other Chroma enabled devices, can I sync the lighting effect with the Razer Firefly?
Yes you can. All Chroma enable devices are equipped with inter-device color synchronization. With just one click of a button via Razer Synapse, your Razer Chroma enabled devices’ lighting effects will by synchronized.
I bought the Razer Firefly at launch and I can’t sync the Reactive and Wave effects to the Razer BlackWidow.
While users can set the same effect on both of these devices individually, the inter-device color synchronization is not yet available for two standard effects: Reactive and Wave. The inter-device color synchronization for these two effects will be made available in the next Razer Synapse patch end of June.
Can I individually set the color for each LEDs on the Razer Firefly?
The LEDs on the Razer Firefly cannot be customized individually. But, with the next Razer Synapse patch you can set a background color to the Reactive effect.
How can I contact Razer?
If you were unable to find the answer to your question(s) in our FAQ, please don’t hesitate to contact us here or call 1-888-697-2037.
How can I modify or disassemble my Razer product?
We cannot help you in modifying or disassembling your Razer product since that will void the manufacturer’s warranty on the unit.
I have a coupon/promotional/gift voucher code for the RazerStore. Where can I enter the code so I can use it to purchase products?
From your shopping cart page on the Razer Store, please check the box labeled “Enter Promo Code.” Enter the code into the box and click “Apply Code.” The total price after should reflect the discount.
I think my Razer product is defective and would like an RMA/exchange.
If you were unable to troubleshoot and resolve any issues you are having with the knowledgebase (FAQ) and you feel your product is still defective, please don’t hesitate to contact us here or call 1-888-697-2037.
I would like information on future Razer products.
Unfortunately, customer support has no information on future product or driver releases. For any information regarding future products please visit our website or our social media outlets.
One of the features of my Razer Product does not work.
If you’re unable to find an FAQ article that helps resolve the issue, please contact our customer support team here. User guides and product manuals are also available on the Support page.
What are some examples of a “Proof of Purchase” to provide when initiating an RMA?
A valid proof of purchase is defined as a dated sales receipt from an authorized Razer Reseller. The receipt must show the product description and price. Invoice slips and e-mail order confirmations can be considered on a case-by-case basis.
Why does Razer require a proof of purchase?
Razer must verify that the product is within the specified warranty period and that it was purchased from an authorized reseller. Products purchased from unauthorized dealers are often used, counterfeit, re-boxed, defective or gray market goods. These units may also not be designed and packaged to work in your country and may not meet all legal and safety requirements.  Razer will not be able to honor a warranty on products purchased from an unauthorized dealer or that are out of the warranty period.  If you purchased product from an unauthorized reseller, all support and warranty issues should be directed to that reseller.