Razer Edge Gamepad Controller | Razer Support
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Razer Edge Gamepad Controller Support

Does the Razer Edge Gamepad Controller have extra USB or HDMI ports?
The Gamepad Controller does not support extra USB or HDMI ports.  Only the Docking Station will provide additional USB and HDMI ports.   The Razer Edge Keyboard Dock is still under development and final specs will be released in Q3 2013.
How do I connect and disconnect my Razer Edge or Razer Edge Pro into the Gamepad Controller?
Unlock the tablet latches at the bottom of the Gamepad Controller and ensure that the clasp is fully released. Carefully start inserting the Razer Edge diagonally towards the top of the Gamepad Controller, and press down on the Razer Edge. Once the Edge is flush in the Gamepad Controller, push the clasp at the bottom to secure the unit. To disconnect, unlock the tablet latches, ensure that the clasp is fully released, and carefully lift the bottom part of your Razer Edge to slide out the unit.
I think my Razer product is defective and would like an RMA/exchange.
If you were unable to troubleshoot and resolve any issues you are having with the knowledgebase (FAQ), please do not hesitate to contact us here or call 1-855-872-5233.
Does the Razer Edge Gamepad Controller come with the Extended Battery?
The Razer Edge Extended Battery is sold separately from the Razer Edge Gamepad Controller and is not included with the Gamepad Controller. For a full list of accessories for the Razer Edge and Razer Edge Pro as well as other Razer products, please click here.
What is the correct way to insert the Extended Battery for the Razer Edge Gamepad Controller?
To insert your Extended Battery into the Gamepad Controller, insert the side with the three tabs diagonally into their respective slots in the top of the housing for the Extended Battery inside of the Gamepad Controller. Once this side of the Extended battery has been inserted, press the bottom half of the battery into the housing to secure the battery into its locked position.
How do I remove the Extended Battery or Extended Batter Placeholder on the Razer Edge Gamepad Controller?
Move the quick release latches under the Extended Battery or Placeholder to their outward position. The Extended Battery or Placeholder should release from the bottom and can then be removed.
Where can I find the Serial Number for my Razer Edge Gamepad Controller?
To find the Serial Number for your Razer Edge Gamepad Controller you will need to remove the Extended battery or Extended Battery Placeholder that the Gamepad Controller comes with. To do this please move the quick release latches under Extended Battery or Placeholder to their outward position. The Extended Battery or Placeholder should release from the bottom and can then be removed. Once removed, you should find a sticker listing the serial number as well as the model number for your Gamepad Controller.
When and where can I purchase the Gamepad controller?
The Gamepad Controller requires minimum maintenance to keep it in optimum condition. It is recommended that you unplug the device and clean it once a month using a soft cloth or cotton swab with a bit of warm to prevent dirt build-up. Do not use soap or harsh cleaning agents.
Is there any kind of maintenance I need to perform on my Gamepad Controller to keep it working correctly?
The Gamepad Controller requires minimum maintenance to keep it in optimum condition. It is recommended that you unplug the device and clean it once a month using a soft cloth or cotton swab with a bit of warm to prevent dirt build-up. Do not use soap or harsh cleaning agents.
Is the Gamepad Controller supported on Razer Synapse 2.0?
At this time the Gamepad Controller is not a Razer Synapse 2.0 compatible device. Key binds and button mapping can be done via the options menu within the different games and programs.
How can I contact Razer?
If you were unable to find the answer to your question(s) in our FAQ, please don’t hesitate to contact us here or call 1-855-872-5233.
How can I modify or disassemble my Razer product?
We cannot help you in modifying or disassembling your Razer product since that will void the manufacturer’s warranty on the unit.
How do I request or purchase replacement parts for my Razer product?
Razer Systems must be repaired at an Authorized Razer Service Center.  Please contact us at 1-855-872-5233 to arrange a repair.
I have a coupon/promotional/gift voucher code for the RazerStore. Where can I enter the code so I can use it to purchase products?
From your shopping cart page on the Razer Store, please check the box labeled “Enter Promo Code.” Enter the code into the box and click “Apply Code.” The total price after should reflect the discount.
I recently placed an order on the Razer Store and it still shows my order is "In Process".  When will my order ship?
We are sorry if there are any delays in processing your order. The product may be out of stock or the order may be under protection/fraud review. Please don’t hesitate to check your order status at the RazerStore page by entering your information at the Order Status page.
I would like information on future Razer products.
Unfortunately, customer support has no information on future product or driver releases. For any information regarding future products please visit our website or our social media outlets.
My Razer product does not work correctly with a specific program or game. What should I do?
If you are experiencing issues with the Razer device in a particular application, test the device in another application to confirm if the issue is specific to that application. If the Razer device functions properly in another application then the program is likely the cause of the issue.  Please feel free to contact customer support at http://www.razersupport.com/contact-us/ to report the issue and see if there are any fixes or workarounds for the issue.
One of the features of my Razer Product does not work.
If you’re unable to find an FAQ article that helps resolve the issue, please contact our customer support team here. User guides and product manuals are also available on the Support page.
What are some examples of a “Proof of Purchase” to provide when initiating an RMA?
A valid proof of purchase is defined as a dated sales receipt from an authorized Razer Reseller. The receipt must show the product description and price. Invoice slips and e-mail order confirmations can be considered on a case-by-case basis.
Why does Razer require a proof of purchase?
Razer must verify that the product is within the specified warranty period and that it was purchased from an authorized reseller. Products purchased from unauthorized dealers are often used, counterfeit, re-boxed, defective or gray market goods. These units may also not be designed and packaged to work in your country and may not meet all legal and safety requirements.  Razer will not be able to honor a warranty on products purchased from an unauthorized dealer or that are out of the warranty period.  If you purchased product from an unauthorized reseller, all support and warranty issues should be directed to that reseller.