Razer Blade Pro 17” (2014) | Razer Support
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Razer Blade Pro 17” (2014) Support

Since updating to Windows 10 Razer Synapse does not detect my device and show the correct product configurator
If you encounter this, please perform Synapse update through Settings >> Check for Updates. If the updates not able to run or Synapse not able to load, please uninstall Synapse and download the latest Synapse Framework from Razer support site.
Since I started using Windows 10 my computer will not go into sleep mode and my screen saver mode will not come on.
This happens due to a compatibility issues between Joystick devices and Windows 10. To avoid this please disable the game controller device under Device Manager >> Human Interface Device >> HID-compliant Game Controller. However, do note that when you disable the game controller, you might lose virtual joystick related features in Synapse.
After upgrading to Windows 10, no wireless networks are available to connect to, even though wireless networks are available and in range
If you encounter this, please go to device manager and uninstall all devices under “Network adapters”, especially VPN adapters and Wi-Fi adapters. After these devices are uninstalled, click on “Action” along the top of the device manager window and then select “Scan for hardware changes”. Then install the latest Wi-Fi drivers posted on the Razer Support website.
While trying to upgrade to Windows 10 on my Razer Blade/ Blade Pro, the system hung up and rolled back to the previous OS with error message “C1900101-30018 Windows Update ran into a problem”
If you encounter this error message, please ensure you have met all Microsoft requirements for Windows 10 and try to perform the upgrade again. Make sure to close all running programs and stable internet connection when the upgrade is running
After restarting the system, suddenly my trackpad does not respond anymore
If you encounter this, please try to shut down the system and power it on again. If this still does not work, please uninstall Synapse and download the latest Synapse Framework from Razer support site.
While trying to upgrade to Windows 10, I saw Razer Wizard installer pop-up
If you encounter this, please close the installer wizard and complete your OS upgrade first. You will be able to perform driver and applications update after Windows 10 upgrade completed without problem.
How do I update my Razer Blade to Windows 10?
There are certain updated drivers you will have to install and we have created a guide to help you with the update process.
Please visit www.razersupport.com/downloads and select “Razer Systems” and then the model Blade you are attempting to update.
Please view the “Windows 10 Upgrade Guide” for complete details regarding the update process.
During shut down or reboot, intermittently my system will stuck at the message “Configuring Windows Features 100%  - Please do not turn off your computer” though I never perform Windows Update operation
Don’t panic when you see this message, windows is trying to perform automatic uninstallation of unused language packs to free up more space on your system.
     The duration depends on how many languages are being removed as it will accumulate if the system is never shutdown/reboot for a period of time.
     To avoid from seeing this message again in future, you can perform the following workaround procedures to manually removed the language packs that you don’t need:
1.    Boot into Windows OS desktop
2.    Press “Windows + S” keys and type “lpksetup”
3.    Click on “Uninstall display languages”
4.    Select the languages need to be removed and click next
5.    Progress bar will appear to give feedback on the language pack uninstallation process
     Since this steps might take some time (more than 1 hour), it’s advisable to run this when the system is not actively in use
Can I dual boot, partition, or otherwise modify the Blade’s operating system?
The Blade is designed for compatibility with the as-shipped OS. Should you want to install or modify the OS Please first format the boot drive then install your OS. Razer Warranty and Support is only available for the as-shipped OS.
My Razer System is out of warranty, can it be repaired?
Yes, we offer repair services for Razer systems that are outside of their warranty.  Please contact our system support team: http://www.razersupport.com/contact-us
Do you have spare parts available?
All Systems must be repaired at a Razer Service Center, Internal components are not available for purchase at this time.
My Razer Blade is out of warranty, how can I have it repaired?
Razer has authorized repair centers in every country where the Blade is currently sold. To set up a repair at one of our repair centers please contact our support team at www.razersupport.com/email . Our support team will be happy to give you a rough estimate of the repair costs, but final costs cannot be determined until the unit is physically inspected at the repair center. Only authorized Razer Repair Centers will have the parts and specialized training required to repair your Razer Blade.
Can the Razer Blade Pro be used as a second display to my PC/XBOX/PS3, Etc.?
No, the HDMI port is ONLY intended for "Video Out."
Can I use two displays on the HDMI port for a total of three?
No, dual external displays are not possible.
Does the Razer Blade Pro Support 3D?
No, at this time, the Razer Blade does not support 3D display modes.
Does the Razer Blade Pro Support Miracast?
No, at this time, the Razer Blade does not support Miracast
Does Razer offer a guide on how to use the Switchblade User Interface?
Razer has developed intuitive guides and will continue to develop these guides as more applications are released for the Switchblade User Interface.  For more information on the Switchblade User Interface, please visit www.razerzone.com/switchblade-ui.
Can I upgrade my NVIDIA GeForce GTX860M with a later NVIDIA or AMD graphics module?
The Razer Blade features a custom GTX860M design that is integrated into the motherboard and does not utilize a removable MXM module. Because of this unique design, upgrades are not available.
Does the Razer Blade Pro Support Intel WiDi?
WiDi is not supported, as it requires an Intel wireless adapter while the Blade/Blade pro feature a Intel Wireless-AC 7260HMW card.
How can I contact Razer Support if I'm having problems with my Razer Blade Pro?
Please visit www.razersupport.com, email systems@razersupport.com or call 1-855-87-BLADE (1-855-872-5233).
How do I run my games or applications at optimal performance?
The Razer Blade features two graphics processors (Intel HD and NVIDIA GTX 860M). If you would like optimal performance be sure to set your program to utilize the NVIDIA GTX860M graphics processor.

1. Right click on your desktop and click "NVIDIA Control Panel."
2. Under "Manage 3D settings", click on the "Program Settings" tab.
3. Select or Add the program you wish to run and select the preferred graphics processor as the High performance NVIDIA processor.

How do I use the additional functions indicated on my keyboard?
In order to take advantage of the additional functions on the Razer Blade, hold the "FN" key and press the specified function key.
I am not able to back-page to the Twitter site after loading an external link. Why?
If you experience this problem press the "back-page" key 2 to 5 times.  An alternate solution will be to press the "Razer Home" key and relaunch Twitter.
I am not able to open the link in the Twitter home page. Why?
If you experience this problem, proceed to the page of the person who posted the tweet with a link.  You should be able to open the link from there.
I put my Blade to sleep by closing the cover when the O/S is still launching.  When I open up the unit the screen is blank. How can I solve this?
If you experience this problem, please wait a moment for the light on the keyboard to go off.  Then, press the power switch to wake up the unit.
Is there an SDK available for the Blade and the SwitchBlade UI?
Yes, please visit this site for details and availability of the SDK kit for the SwitchBlade UI.
My Internet or Wi-Fi connection indicates that I am connected to the network but I am unable to connect to the Internet. What should I do?
Most modems have an indicator that shows if it is connected to the Internet. Check your modem for that indicator. If your modem does indicate that you are connected to the Internet, try restarting your modem. If you're still have issues, please contact your local Internet provider to ensure that the connection is stable.  If you still have problems connecting, please contact Razer Blade Technical Support.
US and Canada:
1-855-87-BLADE (1-855-872-5233)

International customers:
1-760-448-8997

What do the different colors on my status indicator mean?
The front Led indicator turns on only when the lid is closed. The power button indicator turns on when the lid is open.

    White = Sleep mode
    Green = On
    Dim Red = Low Battery (10% left)
    Bright Red = Lower Battery (3% left)

Note* The status indicator is not a HDD indicator.
What happens if my Internet disconnects?
Razer Synapse 2.0 will continue to function even if your Internet disconnects as long as you check the "Stay Logged In" box on the login screen. Razer strongly advises all users to stay logged in.
When my Razer Blade Pro comes out of the sleep or standby mode, the track pad does not work. How can I fix this?
If you experience this problem, wait for the dialog box titled "Synaptics Touchpad Enhancements" to appear. Then, press and hold  the "alt" key and then press the "tab" key to activate the dialog box.
Why doesn't my Razer Blade Pro have an optical drive?  How can I install applications without an optical drive?
As digital downloads have become the standard, Razer eliminated the optical drive to make the Razer Blade Pro even thinner. You can purchase an external, USB-based optical drive to pair with the Razer Blade.
Will I void the warranty by opening or upgrading my Razer Blade's components on my own?
Any damage or issues caused during installation or as a result of incompatible parts being used is NOT covered under the warranty, and may void the warranty coverage.
Will Razer continue to deliver Switchblade support with new applications and features?
Razer will continue to work with industry partners to develop and release more functionality for use with the Switchblade UI.
Will the Razer Blade Pro be compatible with other Razer Synapse 2.0 devices?
Yes, any device that is Razer Synapse 2.0 ready will automatically sync your custom settings with the cloud server.
How can I contact Razer?
If you were unable to find the answer to your question(s) in our FAQ, please don’t hesitate to contact us here or call 1-855-872-5233.
I have a coupon/promotional/gift voucher code for the RazerStore. Where can I enter the code so I can use it to purchase products?
From your shopping cart page on the Razer Store, please check the box labeled “Enter Promo Code.” Enter the code into the box and click “Apply Code.” The total price after should reflect the discount.
I recently placed an order on the Razer Store and it still shows my order is "In Process".  When will my order ship?
We are sorry if there are any delays in processing your order. The product may be out of stock or the order may be under protection/fraud review. Please don’t hesitate to check your order status at the RazerStore page by entering your information at the Order Status page.
I think my Razer product is defective and would like an RMA/exchange.
If you were unable to troubleshoot and resolve any issues you are having with the knowledgebase (FAQ) and you feel your product is still defective, please don’t hesitate to contact us here or call 1-855-872-5233.
I would like information on future Razer products.
Unfortunately, customer support has no information on future product or driver releases. For any information regarding future products please visit our website or our social media outlets.
My Razer product does not work correctly with a specific program or game. What should I do?
If you are experiencing issues with the Razer device in a particular application, test the device in another application to confirm if the issue is specific to that application. If the Razer device functions properly in another application then the program is likely the cause of the issue.  Please feel free to contact customer support  to report the issue and see if there are any fixes or workarounds for the issue.
One of the features of my Razer Product does not work.
If you’re unable to find an FAQ article that helps resolve the issue, please contact our customer support team here. User guides and product manuals are also available on the Support page.
What are some examples of a “Proof of Purchase” to provide when initiating an RMA?
A valid proof of purchase is defined as a dated sales receipt from an authorized Razer Reseller. The receipt must show the product description and price. Invoice slips and e-mail order confirmations can be considered on a case-by-case basis.
What is the difference between "driver" and "firmware" updates the Razer Support Site?
Drivers are installed onto your computer and allow your computer to communicate with your Razer product. Firmware updates are hardware level code to install directly onto the Razer device that can update, fix, or change functionality of the product.
Where can I find drivers for my Razer product?
Please visit this website to find all the latest drivers.
Why does Razer require a proof of purchase?
Razer must verify that the product is within the specified warranty period and that it was purchased from an authorized reseller. Products purchased from unauthorized dealers are often used, counterfeit, re-boxed, defective or gray market goods. These units may also not be designed and packaged to work in your country and may not meet all legal and safety requirements.  Razer will not be able to honor a warranty on products purchased from an unauthorized dealer or that are out of the warranty period.  If you purchased product from an unauthorized reseller, all support and warranty issues should be directed to that reseller.