Razer Tarantula Support
|Can the flashing Logo or LEDs be turned off on the Razer Tarantula?|
|There are no options available to turn the LED off on the Razer Tarantula keyboard.|
|Do you have a dust cover available for the keyboards?|
|We do not provide a dust cover for the Razer Lycosa or Razer Tarantula. At this time, we have no recommendations for a particular dust cover but there are many options that would work just fine.|
|My Razer keyboard is out of warranty. Is there any way it can be repaired?|
|Razer products are designed to work well beyond when the warranty has expired. However, If you feel your keyboard is having issues we first suggest trying the keyboard on another computer to insure the issue is with the keyboard and not something within the computer system. If you have narrowed the issue to the keyboard itself there is not really a cost effective repair center that would be able to assist you. Razer does make available some basic external spare parts at http://www.razerzone.com/store/gaming-accessories , but we are unable to supply any internal parts or repair guides.
It is rare, but a light shot of air from a can of compressed air can sometime free debris that may be causing an issue.
|How do I set the delay in a macro to 6350ms which is supposed to be available in the latest Razer Tarantula driver and firmware?|
|To set a delay value to 6350ms in a macro, click the highest value allowed in the software. Keep clicking till it reaches the value you want, up to 6350ms.|
|My USB device will not work when I plug it into the back of my Razer keyboard. How can I fix this?|
|The USB port on a Razer keyboard is a pass through USB hub and due to cable length may not support 100% of the bandwidth that is supplied from your computer's CPU and USB port. Depending on bandwidth requirements this may cause certain USB devices to work intermittently , behave erratically or not function at all. For these devices we recommend plugging them directly into your computer's USB port.|
|What is the Razer Tarantula's firmware update procedure?|
|1. Unzip the files
2. Plug in the keyboard
--> When you plug the keyboard back into the same USB port, hold the requested button until you hear the USB plug-in sound and the LEDs stop glowing.
Note: The requested button varies depending on version of previous firmware
OR6. If 'Found New Hardware Wizard' pops up, proceed to step to 7, else go to step 8.
7. Click on Next. Click on Next. Click on Continue Anyway to install the Freescale Driver. Click 'Finish' to complete the installation of the Freescale Driver.8. Click 'Next' on the FW updater window
9. The new firmware will load into the keyboard.
10. Unplug the keyboard.
11. Re-plug the keyboard (Tarantula LED should start glowing) into the same USB port.
12. Restart your PC.
|Why are there two USB cables on the Razer Tarantula?|
|The thicker USB cable on the Razer Tarantula cable is used to power up the Razer Tarantula keyboard itself. The thinner USB cable is used to draw power for the two USB ports that is found on the Razer Tarantula.|
|How do I clean my keyboard? Are they water-resistant?|
|Razer keyboards are not water resistant. Do not immerse the keyboards in water to clean them or place them in a dishwasher. They can be cleaned with compressed or canned air. Exposing liquids on or in the keyboard it may result in damage.|
|Are Razer products available in PS/2 versions? Can I use the products with a USB to PS2 adapter?|
|Razer products are only available and supported in USB mode only. There are no plans to release a PS/2 version, and they will not function properly using a USB to PS2 adapter.|
|How can I contact Razer?|
|If you were unable to find the answer to your question(s) in our FAQ, please don’t hesitate to contact us here or by call 1-888-697-2037.|
|How do I request or purchase replacement parts for my Razer product?|
|For a complete list of our current spare parts and accessories please click here. If the item you need isn’t listed, please don’t hesitate to contact our Customer Support team.|
|How does Razer measure the polling rate (ultrapolling) and response rates of their keyboards and mice?|
|Razer uses digital scopes and USB analyzers connected directly to the motherboard to obtain real and accurate measurements of polling rates.|
|I cannot find my Razer mouse or keyboard in Windows Device Manager under "Mice and other pointing Devices"|
|Razer mice and keyboards are not typically listed under the "Mice and other pointing Devices" section of the Windows Device Manager. They should be listed under "Human Interface Devices.”|
|I have a coupon/promotional/gift voucher code for the RazerStore. Where can I enter the code so I can use it to purchase products?|
|From your shopping cart page on the Razer Store, please check the box labeled “Enter Promo Code.” Enter the code into the box and click “Apply Code.” The total price after should reflect the discount.|
|I recently placed an order on the Razer Store and it still shows my order is "In Process". When will my order ship?|
|We are sorry if there are any delays in processing your order. The product may be out of stock or the order may be under protection/fraud review. Please don’t hesitate to check your order status at the RazerStore page by entering your information at the Order Status page.|
|I think my Razer product is defective and would like an RMA/exchange.|
|If you were unable to troubleshoot and resolve any issues you are having with the knowledgebase (FAQ) and you feel your product is still defective, please don’t hesitate to contact us here or call 1-888-697-2037.|
|I would like information on future Razer products.|
|Unfortunately, customer support has no information on future product or driver releases. For any information regarding future products please visit our website or our social media outlets.|
|My Razer peripheral will not work properly when used with a KVM switch.|
|We recommend plugging your Razer product directly into your PC. KVM switches are known to cause interruptions in communications between devices and PCs. If your Razer product works when plugged directly into the computer, then it is operating correctly and the issue is most likely due to the KVM switch.|
|My Razer product does not work at startup after a cold start, what should I do?|
|Make sure that USB ports are not in hibernation mode. Please go to your Windows “Device Manager” and click the + sign next to Universal Serial Bus Controllers. Click on any “Root Hub” and select “Properties.” Click the Power Management tab and ensure that “Allow computer to turn off this device to save power” and proceed to do this under each Root Hub. Also, from the Control Panel and Power Options, select the Hibernation Tab and deselect “Enable hibernate support.”|
|My Razer product does not work correctly with a specific program or game. What should I do?|
|If you are experiencing issues with the Razer device in a particular application, test the device in another application to confirm if the issue is specific to that application. If the Razer device functions properly in another application then the program is likely the cause of the issue. Please feel free to contact customer support to report the issue and see if there are any fixes or workarounds for the issue.|
|One of the features of my Razer Product does not work.|
|If you’re unable to find an FAQ article that helps resolve the issue, please contact our customer support team here.User guides and product manuals are also available on the Support page.|
|What are some examples of a “Proof of Purchase” to provide when initiating an RMA?|
|A valid proof of purchase is defined as a dated sales receipt from an authorized Razer Reseller. The receipt must show the product description and price. Invoice slips and e-mail order confirmations can be considered on a case-by-case basis.|
|What is the difference between "driver" and "firmware" updates the Razer Support Site?|
|Drivers are installed onto your computer and allow your computer to communicate with your Razer product. Firmware updates are hardware level code to install directly onto the Razer device that can update, fix, or change functionality of the product.|
|Where can I find drivers for my Razer product?|
|Please click here to find all the latest drivers.|
|Why does Razer require a proof of purchase?|
|Razer must verify that the product is within the specified warranty period and that it was purchased from an authorized reseller. Products purchased from unauthorized dealers are often used, counterfeit, re-boxed, defective or gray market goods. These units may also not be designed and packaged to work in your country and may not meet all legal and safety requirements. Razer will not be able to honor a warranty on products purchased from an unauthorized dealer or that are out of the warranty period. If you purchased product from an unauthorized reseller, all support and warranty issues should be directed to that reseller.|
|Will my Razer USB PC product work on a console (Xbox360, PS3, etc)? It has USB ports.|
|Our PC USB products are meant for PC use only and we do not support using them on a Playstation 3 or Xbox 360 console.|