Razer Thresher Ultimate PS4 | Razer Support
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Razer Thresher Ultimate PS4 Support

Can I charge my Razer Thresher Ultimate while playing games?
Certainly! You can utilize the charging USB port at the back of the base station to charge your headset while you game.
Why am I unable to hear my game audio on PS4?

You might have configured the PS4 settings incorrectly. Simply follow the steps below:

  1. Go to Settings > Devices > Audio Devices
  2. Ensure "Razer Thresher Ultimate for PS4" is selected as the Input Device and Output Device
  3. On the output to Headphones, select Chat Audio
I am using my Razer Thresher Ultimate on PS4 and the speaker or microphone is not loud enough.
  1. Go to Settings > Devices > Audio Devices
  2. Ensure that the "Volume Control (Headphones)" is at maximum
  3. Ensure that the "Adjust Microphone Level" is at maximum
Are my headset and audio hub pre-paired?
Yes! They are pre-paired out-of-box for your convenience to use them right away. Simply turn on both devices and they will be connected automatically.
My Thresher Ultimate headset doesn’t seem to connect with the audio hub even though the LED is blinking. Why?

You might press the ON button for too long which cause the headset or audio hub to go into pairing mode. Simply follow below steps:

  1. Turn off the power of both headset and audio hub.
  2. Press the audio hub power button to turn it on again. The LED indicator will start to blink slowly.
  3. Turn on the headset and let go of the power button when you hear the ON tone, the LED indicator is lit, or when the Razer logo starts blinking slowly.
  4. Once the two(2) devices are successfully connected, the LED lights of the headset and audio hub will become steady.
Can I use my Razer Thresher Ultimate on PC?
Yes. You can flip the switch at the back of the base station from PS4 to PC and plug in the USB cable to your PC. No driver installation action required.
My headset and transmitter are connected but I can't hear audio through the headset on PS4. What do I do?

If you cannot hear audio through the headset even though the headset and audio hub are connected, please make sure the optical cable is plugged securely from the optical input on the back of the audio hub to the optical output on the back of your PS4. Please also make sure that the sound settings are configured correctly by following the steps below:

  1. Go to Settings -> Sound and Screen -> Audio Output Settings
  2. Select Digital Out (OPTICAL), and then select Dolby Digital 5.1ch only
How do I clean my Razer headset?

We cannot say with certainty what type of dirt and debris may be on your product, or how certain cleaning products may react with it, but we have had good luck cleaning Razer products using commonly available monitor cleaning wipes. To clean the body of your Razer headset please take a monitor wipe and use gentle wiping motions. Do not scrub the surface of your Razer headset.

When cleaning the earpads on your headset, take extra care to not get any liquids inside the earcup and onto the speaker itself, as this may damage your headset.

My Razer headset is out of warranty. Is there any way it can be repaired?

Razer products are designed to work well beyond when the warranty has expired. However, If you feel your headset is having issues we first suggest trying the headset on another computer/source to insure the issue is with the headset and not something within the computer system or source. If you have narrowed the issue to the headset itself there is not really a cost effective repair center that would be able to assist you. Razer does make available some basic external spare parts at http://www.razerzone.com/store/gaming-accessories, but we are unable to supply any internal parts or repair guides.

How can I contact Razer?
If you were unable to find the answer to your question(s) in our FAQ, please don't hesitate to contact us here or call 1-888-697-2037.
How can I modify or disassemble my Razer product?
We cannot help you in modifying or disassembling your Razer product since that will void the manufacturer's warranty on the unit.
How do I request or purchase replacement parts for my Razer product?
For a complete list of our current spare parts and accessories, please click here. If the item you need isn't listed, please don't hesitate to contact our Customer Support Team here.
I have a coupon/promotional/gift voucher code for the Razer Store. Where can I enter the code so I can use it to purchase products?
From your shopping cart page on the Razer Store, please check the box labeled "Enter Promo Code." Enter the code into the box and click "Apply Code." The total price after should reflect the discount.
I recently placed an order on the Razer Store and it still shows my order is "In Process." When will my order ship?
We are sorry if there are any delays in processing your order. The product may be out-of-stock or the order may be under protection/fraud review. Please don't hesitate to check your order status at the Razer Store page by entering your information at the Order Status page.
I think my Razer product is defective and would like an RMA/exchange.
If you were unable to troubleshoot and resolve any issues you are having with the knowledgebase (FAQ) and you feel your product is still defective, please don't hesitate to contact us here or call 1-888-697-2037.
I would like information on future Razer products.
Unfortunately, customer support has no information on future product or driver releases. For any information regarding future products, please visit our website or our social media outlets.
One of the features of my Razer Product does not work.
If you're unable to find an FAQ article that helps resolve the issue, please contact our Customer Support Team here. User guides and product manuals are also available on the support page.
What are some examples of a "Proof of Purchase" to provide when initiating an RMA?
A valid proof of purchase is defined as a dated sales receipt from an authorized Razer Reseller. The receipt must show the 1) product description and 2) price. Invoice slips and e-mail order confirmations can be considered on a case-by-case basis.
Why does Razer require a proof of purchase?
Razer must verify that the product is within the specified warranty period and that it was purchased from an authorized reseller. Products purchased from unauthorized dealers are often used, counterfeit, re-boxed, defective or gray market goods. These units may also not be designed and packaged to work in your country and may not meet all legal and safety requirements. Razer will not be able to honor a warranty on products purchased from an unauthorized dealer or that are out of the warranty period. If you purchased product from an unauthorized reseller, all support and warranty issues should be directed to that reseller.