Razer ManO’War | Razer Support
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Razer ManO’War Support

Why am I  experiencing interference resulting in a shorter operating range and noticeable audio quality degradation when I use the Razer ManO’War simultaneously with a USB 3.0 enabled device in close proximity?

This is a broad-based known issue with the implementation of USB 3.0 and documented by Intel. Please use the included extension dock to separate your USB 3.0 and transceiver with as much distance as possible or if your PC has a choice of USB 2.0 connectors, use the one on the opposite side of the PC away from the USB 3.0 connector and position your transceiver as close as possible to the Razer ManO’War.

Where can I find the USB dongle for my Razer ManO'War?
The USB dongle for the Razer Man O'War can be found in its convenient storage location, in the headset. Please see the image below for exact location.

Why am I hearing myself speak on the headset? Can I turn it off?

Mic monitor is a built-in feature that allows you to hear your own voice via a feedback loop, designed specifically to help gamers avoid repeating themselves or shouting unnecessarily into the mic for fear that their teammates won’t be able to hear them.
You are able to configure the volume of the mic monitor in Razer Synapse.

The default setting for the mic monitor for the Razer ManO’War is set to OFF. For some Razer ManO’War units the mic monitor is set to ON by default.

Please reach out to Razer Support to get a firmware update in case you would like to change to the default OFF  behaviour.

Chroma SDK supported game does not display lighting effects on my Chroma devices.
To display the Chroma SDK effects on your Chroma devices, please ensure that you have the latest MS Windows hotfix “Update for Universal C Runtime in Windows” (https://support.microsoft.com/en-gb/kb/2999226) installed.
I’m not able to turn on Chroma Apps in Synapse.
To display the Chroma SDK effects on your Chroma devices, please ensure that you have the latest MS Windows hotfix “Update for Universal C Runtime in Windows” (https://support.microsoft.com/en-gb/kb/2999226) installed.
What operating system is compatible with Razer ManO’War?

The wireless headset is compatible with PC running Windows Vista and higher, Mac running OS X 10.9 and higher as well as the PlayStation® 4.

Do note that only Spectrum cycling lighting effect and 2.0 stereo audio output is available on the PlayStation® 4.

 

Do note that only Spectrum cycling lighting effect and 2.0 stereo audio output is available on the PlayStation® 4, other features such as quick action controls on the Ear cups and Razer Surround aren’t available.

Why is the Razer ManO’War microphone not transmitting my voice?
Please ensure that the microphone is not muted in your operating system and that the Razer ManO’War is selected as the default recording device in the Audio Control Panel or in the Software Microphone Options.
Why is the Razer ManO’War not producing sound?
Please ensure the Razer ManO’War is not muted in your operating system and that the headset is set to be the default playback device in the Audio Control panel or in the Software Audio Options.
Why can’t I hear surround sound on the Razer ManO’War?
The surround sound feature on the Razer ManO’War is activated in Synapse 2.0. Please ensure that you have downloaded and installed Synapse 2.0.
Can I listen to both my standard stereo headset and my Razer ManO’War at the same time?
No. Once the USB connection to the Razer ManO’War is established, it will function as the default audio output for your computer. Some software however allows you to switch the audio output on the fly, but you will not be able to listen to the same source material through both a standard headset and the Razer ManO’War at the same time.
How do I check that my game is outputting 5.1 or 7.1 audio?
Please go to the game menu and select the audio options tab. From there, select the 5.1 or 7.1 channel option. Audio selections will vary from game to game and some games may not offer a 5.1 or 7.1 audio option.
How do I clean my Razer headset?
We cannot say with certainty what type of dirt and debris may be on your product, or how certain cleaning products may react with it, but we have had good luck cleaning Razer products using commonly available monitor cleaning wipes. To clean the body of your Razer headset please take a monitor wipe and use gentle wiping motions. Do not scrub the surface of your Razer headset.

When cleaning the earpads on your headset, take extra care to not get any liquids inside the earcup and onto the speaker itself, as this may damage your headset.

My Razer headset is out of warranty. Is there any way it can be repaired?
Razer products are designed to work well beyond when the warranty has expired. However, If you feel your headset is having issues we first suggest trying the headset on another computer/source to insure the issue is with the headset and not something within the computer system or source. If you have narrowed the issue to the headset itself there is not really a cost effective repair center that would be able to assist you. Razer does make available some basic external spare parts at http://www.razerzone.com/store/gaming-accessories , but we are unable to supply any internal parts or repair guides.
How can I contact Razer?
If you were unable to find the answer to your question(s) in our FAQ, please don’t hesitate to contact us here or call 1-888-697-2037.
How can I modify or disassemble my Razer product?
We cannot help you in modifying or disassembling your Razer product since that will void the manufacturer’s warranty on the unit.
How do I request or purchase replacement parts for my Razer product?
For a complete list of our current spare parts and accessories please click here. If the item you need isn’t listed, please don’t hesitate to contact our Customer Support team here.
I have a coupon/promotional/gift voucher code for the RazerStore. Where can I enter the code so I can use it to purchase products?
From your shopping cart page on the Razer Store, please check the box labeled “Enter Promo Code.” Enter the code into the box and click “Apply Code.” The total price after should reflect the discount.
I recently placed an order on the Razer Store and it still shows my order is "In Process".  When will my order ship?
We are sorry if there are any delays in processing your order. The product may be out of stock or the order may be under protection/fraud review. Please don’t hesitate to check your order status at the RazerStore page by entering your information at the Order Status page.
I think my Razer product is defective and would like an RMA/exchange.
If you were unable to troubleshoot and resolve any issues you are having with the knowledgebase (FAQ) and you feel your product is still defective, please don’t hesitate to contact us here or call 1-888-697-2037.
I would like information on future Razer products.
Unfortunately, customer support has no information on future product or driver releases. For any information regarding future products please visit our website or our social media outlets.
One of the features of my Razer Product does not work.
If you’re unable to find an FAQ article that helps resolve the issue, please contact our customer support team here. User guides and product manuals are also available on the Support page.
What are some examples of a “Proof of Purchase” to provide when initiating an RMA?
A valid proof of purchase is defined as a dated sales receipt from an authorized Razer Reseller. The receipt must show the product description and price. Invoice slips and e-mail order confirmations can be considered on a case-by-case basis.
Why does Razer require a proof of purchase?
Razer must verify that the product is within the specified warranty period and that it was purchased from an authorized reseller. Products purchased from unauthorized dealers are often used, counterfeit, re-boxed, defective or gray market goods. These units may also not be designed and packaged to work in your country and may not meet all legal and safety requirements.  Razer will not be able to honor a warranty on products purchased from an unauthorized dealer or that are out of the warranty period.  If you purchased product from an unauthorized reseller, all support and warranty issues should be directed to that reseller.