Razer Kraken Mobile | Razer Support
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Razer Kraken Mobile Support

The Kraken Mobile is currently bundled with an iOS cable, will there be a cable specially for Android users?
Yes, there will be a cable made for Android users released at a later date, please click here (refer to link on Kraken Mobile Optional Cable Accessory Pack - http://www.razerzone.com/gaming-audio/razer-kraken-mobile#cables ) to be notified once it’s available via RazerStore. The iOS cable in the box does provide base functionality such as audio and mic when connected to Android phones.
Will the Kraken Mobile’s iOS cable work if I use it with an Android phone or PC?
Yes, it will work in terms of basic functionality for audio & microphone. The pick up call button as well as volume button performance may vary across devices. The cable will also work fine on a PC.
How is the Kraken Mobile different from the other Kraken versions?
The main difference is the detachable in-line microphone and remote cable which is certified for Apple iOS. A separate cable made specially for Android users will be released via RazerStore later this year. The Kraken mobile also comes in 6 Neon colors. Apart from those, the Kraken Mobile still retains the same popular features from the rest of Kraken series – lightweight comfort, portability, durability & 40mm neodymium drivers
Which devices are compatible with the Kraken Mobile?
Using a 3.5mm cable with the mic
- Fully compatible with any 4 pin 3.5mm combined audio/mic jack including PC and Laptop

Using the built-in remote
- Compatible with Apple iOS devices but varies with other brands or products
What functions can I perform on iOS devices with Kraken Mobile?

VOLUME UP BUTTON

Action Effect
Single Press Increase audio volume

VOLUME DOWN BUTTON

Action Effect
Single Press Decrease audio volume

CENTER BUTTON

Action Effect
Single Press Plays/Pause audio playback
Accept incoming call or end current call
Double press Next track
Hold call and accepts a 2nd incoming call. Press the button again to return to the previous call.
Triple Press Previous track
Press and hold Decline an incoming call
How do I clean my Razer headset?
We cannot say with certainty what type of dirt and debris may be on your product, or how certain cleaning products may react with it, but we have had good luck cleaning Razer products using commonly available monitor cleaning wipes. To clean the body of your Razer headset please take a monitor wipe and use gentle wiping motions. Do not scrub the surface of your Razer headset.
When cleaning the earpads on your headset, take extra care to not get any liquids inside the earcup and onto the speaker itself, as this may damage your headset.
How can I modify or disassemble my Razer product?
We cannot help you in modifying or disassembling your Razer product since that will void the manufacturer’s warranty on the unit.
My Razer headset is out of warranty. Is there any way it can be repaired?
Razer products are designed to work well beyond when the warranty has expired. However, If you feel your headset is having issues we first suggest trying the headset on another computer/source to insure the issue is with the headset and not something within the computer system or source. If you have narrowed the issue to the headset itself there is not really a cost effective repair center that would be able to assist you. Razer does make available some basic external spare parts at http://www.razerzone.com/store/gaming-accessories , but we are unable to supply any internal parts or repair guides.
How can I contact Razer?
If you were unable to find the answer to your question(s) in our FAQ, please don’t hesitate to contact us here or call 1-888-697-2037.
I think my Razer product is defective and would like an RMA/exchange.
If you were unable to troubleshoot and resolve any issues you are having with the knowledge base (FAQ) and you feel your product is still defective, please don’t hesitate to contact us here or call 1-888-697-2037
I would like information on future Razer products.
Unfortunately, customer support has no information on future product or driver releases. For any information regarding future products please visit our website or our social media outlets
One of the features of my Razer Product does not work.
If you’re unable to find an FAQ article that helps resolve the issue, please contact our customer support team here. User guides and product manuals are also available on the Support page.
What are some examples of a “Proof of Purchase” to provide when initiating an RMA?
A valid proof of purchase is defined as a dated sales receipt from an authorized Razer Reseller. The receipt must show the product description and price. Invoice slips and e-mail order confirmations can be considered on a case-by-case basis.
Why does Razer require a proof of purchase?
Razer must verify that the product is within the specified warranty period and that it was purchased from an authorized reseller. Products purchased from unauthorized dealers are often used, counterfeit, re-boxed, defective or gray market goods. These units may also not be designed and packaged to work in your country and may not meet all legal and safety requirements. Razer will not be able to honor a warranty on products purchased from an unauthorized dealer or that are out of the warranty period. If you purchased product from an unauthorized reseller, all support and warranty issues should be directed to that reseller.