Razer Kiyo | Razer Support

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Razer Kiyo Support

What programs can I use to broadcast gameplay using my Razer Kiyo?
We recommend using Open Broadcaster Software (OBS) or XSplit.
Why does my Razer Kiyo not work on Windows 8.1?
We are currently working to resolve an issue with regards to the Razer Kiyo and native windows software on Windows. The inability to work on Windows 8.1 is due to an UVC compatibility issue with this specific version of Windows 8. However, you should be able to use your Razer Kiyo with external software like OBS and XSplit.
Why is there flickering/banding on the video feed when I use the Razer Kiyo?
This might be due to lighting inconsistencies in your room. To rectify this, open the video control panel of OBS or XSplit and change the frequency response rate to either 50Hz or 60Hz, depending on your region.
When I add the Razer Kiyo to my scene, I am unable to see any video. How do I fix this?
If do not see any video when adding your Razer Kiyo to your scene, open the properties tab of the Razer Kiyo and set the video feed to a resolution and frame rate that is supported by the camera (E.G. Frame rate of 720p 60fps).
My face reflects a lot of light whenever I use the ring light on the Razer Kiyo. How dohow can I fix this?
If your face is reflecting an excessive amount of light, try adjusting/reducing the amount of light by turning the ring light anti-clockwise.
I am unable to turn on the ring light when the camera is plugged into my computer.
Please ensure that the camera is in use before you activate the ring light. To do so, add it as a source in OBS or Xsplit. When the video is visible in the preview, the ring light should turn on automatically.
The white walls in my room don’t look white in the preview.
By default, auto white balance should be activated so images are true-to-life. However, if you have multiple types of lighting in a room (E.G. tungsten, fluorescent etc.), you may have to manually adjust the white balance in the camera control section in OBS or Xsplit.
The focus moves around a lot. How do I fix this?
The Razer Kiyo has a variable focus so that it can be used at a range of distances. If you would like to set the focus to one(1) position, open the camera controls in OBS/Xsplit, navigate to the control tab and untick the Focus box. From there, adjust the slider to your desired focus.
Razer Kiyo has output size missing from dropdown selection list in XSplit Broadcaster after switching to Kiyo from another camera. How do I fix this?

Please try the below workaround steps:

  1. Ensure Razer Kiyo is selected as the active video capturing device
  2. Right click on it and navigate to device configuration
  3. Set Colour Space/Compression as MJPG/H.264
One of the other features of my Razer Kiyo does not work.
If you're unable to find an FAQ article that helps resolve the issue, please contact our Customer Support Team here. User guides and product manuals are also available on the Support page.
I think my Razer Kiyo is defective and would like an RMA/exchange.
If you were unable to troubleshoot and resolve any issues you are having with the knowledge base (FAQ) and you feel your product is still defective, please don’t hesitate to contact us here or call 1-888-697-2037.
What are the warranty terms for the Razer Kiyo?
You may find out more information on the policies for Razer Kiyo here.
How do I request or purchase replacement parts for the Razer Kiyo?
For a complete list of our current spare parts and accessories, please click here. If the item you need isn't listed, please don't hesitate to contact our Customer Support Team here.
I have a coupon/promotional/gift voucher code for Razer Store. Where can I enter the code so I can use it to purchase products?
From your shopping cart page on the Razer Store, please check the box labeled "Enter Promo Code." Enter the code into the box and click "Apply Code." The total price after should reflect the discount.
I recently placed an order on the RazerStore and it shows my order is "In Process." When will my order ship?
We are sorry if there are any delays in processing your order. The product may be out-of-stock or the order may be under protection/fraud review. Please don't hesitate to check your order status at the Razer Store page by entering your information at the Order Status page.
Why does Razer require a "Proof of Purchase"?
Razer must verify that the product is within the specified warranty period and that it was purchased from an authorized reseller. Products purchased from unauthorized dealers are often used, counterfeit, re-boxed, defective or gray market goods. These units may also not be designed and packaged to work in your country and may not meet all legal and safety requirements. Razer will not be able to honor a warranty on products purchased from an unauthorized dealer or that are out of the warranty period. If you purchased product from an unauthorized reseller, all support and warranty issues should be directed to that reseller.
What are some examples of a "Proof of Purchase" to provide when initiating an RMA?
A valid proof of purchase is defined as a dated sales receipt from an authorized Razer Reseller. The receipt must show both the product description and price. Invoice slips and e-mail order confirmations can be considered on a case-by-case basis.
I would like information on future Razer products.
Unfortunately, customer support has no information on future product or driver releases. For any information regarding future products please visit our website or our social media outlets.
How can I contact Razer?
If you were unable to find the answer to your question(s) in our FAQ, please don't hesitate to contact us here or call 1-888-697-2037.