Razer Electra V2 | Razer Support
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Razer Electra V2 Support

My PC has separate mic input and audio output ports. How can I use the mic on the Razer Electra V2 via its combined audio/mic jack?
Please use the included 3.5mm splitter cable – pink for mic, green for audio.
Does my Razer Electra V2 work on the PS®4?
Yes, the Razer Electra V2 works with current generation consoles and mobile devices that offer 3.5mm combined jack connectivity. For example: simply connect your Razer Electra V2 to the PS®4 or Xbox One™ controller via the 3.5mm port.
Does my Razer Electra V2 work on the Xbox One™?
Yes, the Razer Electra V2 works with current generation consoles and mobile devices that offer 3.5mm combined jack connectivity. For example: simply connect your Razer Electra V2 to the PS®4 or Xbox One™ controller via the 3.5mm port.
Where can I find the serial number on my Razer Electra V2 headset?
You will find the serial number located on the retail packaging. The serial number should start with two(2) alpha characters and be followed by thirteen(13) characters.
Are the ear cushions on the Razer Electra V2 replaceable?
We currently do not offer replacement ear cushions for the Razer Electra V2.
Can the microphone of the Razer Electra V2 be removed?
Yes, simply pull out the microphone boom from the jack on the ear cup. The headset ships with a rubber cap for the mic jack hole on the ear cup. When reinserting the mic boom into the ear cup, please make sure to align the markings for the correct fit.
How do I adjust the headband size for my head?
The Razer Electra V2 comes with an auto-adjusting suspended headband cushion, so you can simply put the headset on and it will fit perfectly.
How do I increase or decrease the volume on my Razer Electra V2?
Please look for the volume slider on the ear cup and adjust it by sliding it up or down.
Does my Razer Electra V2 play audio in virtual 7.1 surround sound?
The Razer Electra V2 is a stereo gaming and music headset. Virtual 7.1 surround sound can be achieved via audio software products such as Razer Surround Pro.
How do I clean my Razer headset?

We cannot say with certainty what type of dirt and debris may be on your product, or how certain cleaning products may react with it, but we have had good luck cleaning Razer products using commonly available monitor cleaning wipes. To clean the body of your Razer headset please take a monitor wipe and use gentle wiping motions. Do not scrub the surface of your Razer headset.

When cleaning the ear cushion on your headset, take extra care to not get any liquids inside the ear cushion and onto the speaker itself, as this may damage your headset.

My Razer headset is out of warranty. Is there any way it can be repaired?
Razer products are designed to work well beyond when the warranty has expired. However, If you feel your headset is having issues we first suggest trying the headset on another computer/source to insure the issue is with the headset and not something within the computer system or source. If you have narrowed the issue to the headset itself there is not really a cost effective repair center that would be able to assist you. Razer does make available some basic external spare parts at http://www.razerzone.com/store/gaming-accessories, but we are unable to supply any internal parts or repair guides.
I hear echo/feedback when using my Razer Electra V2. How can I solve this?

Here are a few suggestions that may help:

  • Ensure that "Listen to this device" is NOT selected under Control Panel > Sound > Recording > Properties > Listen
  • Check that your sensitivity levels are not set to max or boosted too much under Control Panel > Sound > Recording > Properties > Levels
  • Ensure that only one(1) voice chat application is in use while in-game
  • Check that you are configured to use the proper microphone under Control Panel > Sound > Recording > Select proper Microphone > Set Default Device/Communications Device
  • Ensure your computer supports the combined audio jack. If not, please use the included audio/mic splitter cable.
The microphone is overly sensitive and picks up sounds other than my voice. How can I fix this?

Here are a few suggestions that may help:

  • Ensure that "Listen to this device" is NOT selected under Control Panel > Sound > Recording > Properties > Listen
  • Check that your sensitivity levels are not set to max or boosted too much under Control Panel > Sound > Recording > Properties > Levels
  • Ensure that only one(1) voice chat application is in use while in-game
  • Check that you are configured to use the proper microphone under Control Panel > Sound > Recording > Select proper Microphone > Set Default Device/Communications Device
  • Ensure your computer supports the combined audio jack. If not, please use the included audio/mic splitter cable.
The microphone isn't sensitive enough. It will only pick up my voice when I turn up the microphone to max sensitivity through windows. And when I do that, it adds static and distorts my voice. How can I fix this?

Here are a few suggestions that may help:

  • Ensure that "Listen to this device" is NOT selected under Control Panel > Sound > Recording > Properties > Listen
  • Check that your sensitivity levels are not set to max or boosted too much under Control Panel > Sound > Recording > Properties > Levels
  • Ensure that only one(1) voice chat application is in use while in-game
  • Check that you are configured to use the proper microphone under Control Panel > Sound > Recording > Select proper Microphone > Set Default Device/Communications Device
  • Ensure your computer supports the combined audio jack. If not, please use the included audio/mic splitter cable.
One of the features of my Razer Product does not work.
If you're unable to find an FAQ article that helps resolve the issue, please contact our Customer Support team here. User guides and product manuals are also available on the Razer Support page.
What are some examples of a "Proof of Purchase" to provide when initiating an RMA?
A valid proof of purchase is defined as a dated sales receipt from an authorized Razer Reseller. The receipt must show the product description and price. Invoice slips and e-mail order confirmations can be considered on a case-by-case basis.
Why does Razer require a proof of purchase?

Razer must verify that the product is within the specified warranty period and that it was purchased from an authorized reseller. Products purchased from unauthorized dealers are often used, counterfeit, re-boxed, defective or gray market goods. These units may also not be designed and packaged to work in your country and may not meet all legal and safety requirements. Razer will not be able to honor a warranty on products purchased from an unauthorized dealer or that are out of the warranty period.

If you purchased product from an unauthorized reseller, all support and warranty issues should be directed to that reseller.