Razer Serval | Razer Support
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Razer Serval Support

Where can I download the Forge TV Remote app?
You can download the Forge TV Remote App here.
How can I improve the performance of my wireless controller?
The Razer Serval and other Android TV game controllers use 2.4 GHz radio technology, which can be a crowded wireless spectrum in many households. Connecting your Forge TV to your home network via 5 GHz WiFi or Ethernet may help to reduce congestion of the 2.4 GHz band and may help to improve performance of wireless devices such as controllers.
How do I clean my Razer controller?
We cannot say with certainty what type of dirt and debris may be on your product, or how certain cleaning products may react with it, but we have had good luck cleaning Razer products using commonly available monitor cleaning wipes. To clean the body of your Razer controller please take a monitor wipe and use gentle wiping motions. Do not scrub the surface of your Razer controller.
How can I contact Razer?
If you were unable to find the answer to your question(s) in our FAQ, please don't hesitate to contact us here or call 1-888-697-2037.
How can I modify or disassemble my Razer product?
We cannot help you in modifying or disassembling your Razer product since that will void the manufacturer's warranty on the unit.
How do I request or purchase replacement parts for my Razer product?
For a complete list of our current spare parts and accessories please click here. If the item you need isn't listed, please don't hesitate to contact our Customer Support team here.
I have a coupon / promotional / gift voucher code for the RazerStore. Where can I enter the code so I can use it to purchase products?
From your shopping cart page on the Razer Store, please check the box labeled "Enter Promo Code." Enter the code into the box and click "Apply Code." The total price after should reflect the discount.
I recently placed an order on the Razer Store and it still shows my order is "In Process." When will my order ship?
We are sorry if there are any delays in processing your order. The product may be out-of-stock or the order may be under protection/fraud review. Please don't hesitate to check your order status at the Razer Store page by entering your information at the Order Status page.
I think my Razer product is defective and would like an RMA / exchange.
If you were unable to troubleshoot and resolve any issues you are having with the knowledge base (FAQ) and you feel your product is still defective, please don't hesitate to contact us here or call 1-888-697-2037.
I would like information on future Razer products.
Unfortunately, Customer Support has no information on future product or driver releases. For any information regarding future products, please visit our website or our social media outlets.
One of the features of my Razer Product does not work.
If you're unable to find an FAQ article that helps resolve the issue, please contact our Customer Support team here. User guides and product manuals are also available on the Customer Support page.
What are some examples of a "Proof-of-Purchase" to provide when initiating an RMA?
A valid proof-of-purchase is defined as a dated sales receipt from an authorized Razer Reseller. The receipt must show the 1) product description and 2) price. Invoice slips and e-mail order confirmations can be considered on a case-by-case basis.
Why does Razer require a proof-of-purchase?

Razer must verify that the product is within the specified warranty period and that it was purchased from an authorized reseller. Products purchased from unauthorized dealers are often used, counterfeit, re-boxed, defective or gray market goods. These units may also not be designed and packaged to work in your country and may not meet all legal and safety requirements.

Razer will not be able to honor a warranty on products purchased from an unauthorized dealer or that are out of the warranty period.

If you purchased product from an unauthorized reseller, all support and warranty issues should be directed to that reseller.