Razer Raiju | Razer Support
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Razer Raiju Support

Why are my triggers not working after enabling the trigger stops?

The trigger stop shorten the travel distance of the trigger. To fully utilise this feature, please enable the "Hair Trigger mode" by doing the following:

  1. Press and hold the Remap button until the active Profile Indicator blinks
  2. Press and hold the Trigger
  3. Press the "X" button to activate the Hair Trigger Mode
  4. Release your finger once you feel the controller vibrate

To disable the "Hair Trigger mode," please follow the above steps but press "O" button instead of "X" button.

Can I enable force feedback when using my Razer Raiju on PC?
Force feedback is currently only supported on PlayStation 4 and will be supported on PC in a future firmware update. Please stay tuned!

How do I optimize the chat experience on my Razer Raiju?

Every audio headphone will have different microphone gain settings. For an optimal experience, please adjust the microphone level on the PS4 console until you see the signal registering in the "Good" region when you speak into the microphone.

Go to "Settings" > "Devices" > "Audio Devices" > "Adjust Microphone Level."

Hit "O ENTER" after adjusting to save the setting.

Can I use my Razer Raiju on the PC?

Absolutely! Your Razer Raiju is fully compatible on any computers running Windows 7 onwards.

Can I use my Razer Raiju on Steam as a PS4 controller?

Yes! Although the Razer Raiju is recognised as an XInput Controller, if the Razer Raiju driver is installed, you can switch the driver to use Razer Raiju as a PS4 controller on Steam (Please install latest Steam Beta and select "PS4 configuration support" under Steam settings):

  1. Open Device Manager
  2. Find "Razer Raiju" under "Human Interface Devices"
  3. Right Click and Update Device Software
  4. Select "Browse my computer for driver software"
  5. Select "Let me Pick from a list of device drivers on my computer"
  6. Choose "HID-compliant game controller" and click "Next"
  7. After the driver is updated, close the window and click "Yes" to restart your computer

Can I use my Razer Raiju on PC games outside of Steam?

Absolutely! You can play most of the PC games outside of Steam with the Razer Raiju as it is recognised as an XInput Controller if the Razer Raiju driver is installed. If you have switched the driver to use it for Steam games before, simply switch the driver back to the Razer Raiju driver to play games outside of Steam:

  1. Open Device Manager
  2. Find "HID-compliant game controller" under "Human Interface Devices"
  3. Right Click and Update Device Software
  4. Select "Search automatically for updated driver software"
  5. After the driver is updated, close the window and click "Yes" to restart your computer

If you're still experiencing issues with your Razer Raiju, please contact our team for further support at http://www.razersupport.com/contact-us/.

Does button re-mapping, trigger sensitivity, and headset volume / mic mute functions all work on PC?

Absolutely! You shouldn't have any problems using all of these features on your Razer Raiju regardless of whether you are on your PC or PlayStation 4.

Are there any limitations when it comes to using the Razer Raiju on PC?

The only limitations that you may encounter would be within games that do not allow third-party controllers, although this is a very rare occurrence and depend on the game developer.

How do I disable the back buttons on the Razer Raiju to prevent accidental presses?

There is a way to disable the back buttons by following these steps:

  1. Pick a profile by clicking the profile button
  2. Press and hold the Remap Button until the active profile indicator light blinks
  3. Press and hold the MFB/MFT you want to re-assign (or in this case disable)
  4. Press the PS button
  5. Release your fingers once you feel the controller vibrate

This will effectively disable the MFB/MFT and can be repeated on the other button.

To enable, please perform the same steps, but assign them to a button (but not the PS button).

I'm hearing some white noise when listening to audio from the Raiju's audio port, especially when at high / max volumes. What is happening?

We have a firmware updater available that can fix that issue for you! You will be required to download it to a Windows PC before you can use it to update your Razer Raiju.

Once downloaded, simply follow the instructions from the update, it will guide you through the process. Do ensure the Raiju controller is unplugged from your computer before you begin.

Here is the download link for the firmware updater.

How can I contact Razer?
If you were unable to find the answer to your question(s) in our FAQ, please don't hesitate to contact us here or call 1-888-697-2037.
How can I modify or disassemble my Razer product?
We cannot help you in modifying or disassembling your Razer product since doing so will void the manufacturer's warranty of the product.
How do I request or purchase replacement parts for my Razer product?
For a complete list of our current spare parts and accessories please click here. If the item you need isn't listed, please don't hesitate to contact our Customer Support team here.
I think my Razer product is defective and would like an RMA / exchange.
If you were unable to troubleshoot and resolve any issues you are having with the knowledge base (FAQ) and you feel your product is still defective, please don't hesitate to contact us here or call 1-888-697-2037.
My Razer product does not work correctly with a specific program or game. What should I do?
If you are experiencing issues with the Razer device in a particular application, test the device in another application to confirm if the issue is specific to that application. If the Razer device functions properly in another application then the program is likely the cause of the issue. Please feel free to contact Customer Support at http://www.razersupport.com/contact-us/ to report the issue and see if there are any fixes or workarounds for the issue.
One of the features of my Razer Product does not work.
If you're unable to find an FAQ article that helps resolve the issue, please contact our Customer Support team here. User guides and product manuals are also available on the Support page.
What are some examples of a "Proof-of-Purchase" to provide when initiating an RMA?
A valid proof-of-purchase is defined as a dated sales receipt from an authorized Razer Reseller. The receipt must show the 1) product description and 2) price. Invoice slips and e-mail order confirmations can be considered on a case-by-case basis.
Why does Razer require a proof-of-purchase?

Razer must verify that the product is within the specified warranty period and that it was purchased from an authorized reseller. Products purchased from unauthorized dealers are often used, counterfeit, re-boxed, defective or gray market goods.

These units may also not be designed and packaged to work in your country and may not meet all legal and safety requirements. Razer will not be able to honor a warranty on products purchased from an unauthorized dealer or that are out of the warranty period.

If you purchased product from an unauthorized reseller, all support and warranty issues should be directed to that reseller.